CRM Executive

9 hours ago


Kolkata West Bengal, India Career wallets Full time

**Job Title**: CRM Executive

**Location**: Kolkata, West Bengal
**Salary**: ₹15,000 - ₹20,000 per month (depending on experience)
**Employment Type**: Full-Time

**About the Role**:
**Key Responsibilities**:

- Maintain and update the company’s CRM database accurately and regularly.
- Build and maintain strong relationships with existing customers to ensure retention.
- Assist in creating and executing customer engagement campaigns.
- Track customer interactions and prepare periodic reports for management.
- Collaborate with sales and marketing teams to enhance customer experience.
- Identify opportunities for cross-selling and upselling products/services.
- Resolve customer complaints promptly and professionally.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or related field.
- 0-2 years of experience in CRM, customer support, or a similar role.
- Proficiency in MS Office and CRM tools (Zoho, HubSpot, Salesforce, etc. preferred).
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude with a strong customer service orientation.

**Perks & Benefits**:

- Competitive salary (₹15,000-₹20,000 per month).
- Performance-based incentives.
- Career growth opportunities within the organization.
- Supportive and collaborative work environment.

Pay: ₹19,000.00 - ₹20,000.00 per month

Application Question(s):

- How many years of experience do you have as a CRM ?
- Where Do you live ?
- What is your Present Salary ?
- Do you have pay slip ?
- Our Salary range is 19K to 20 K. Is this ok for you ?

**Experience**:

- CRM: 2 years (required)

Work Location: In person


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