Field Service Vii

3 days ago

Chennai Tamil Nadu, India Vertiv Full time

**Brief Job Description**:
Providing all preventive maintenance services on-site through shift rotation assignments. Supporting all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the company's goals.

**Responsibilities and Measurement Criteria with Time investment Needed on Each**:

- Managing product claims from customers and returning new units to customers within the agreed Service Level Agreement (SLA).
- Managing minimum stock levels and replenishment to ensure goods are available for urgent cases.
- Providing all preventive maintenance services on-site through shift rotation assignments.
- Supporting all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the company's goals.
- Preparing and delivering incident reports to customers promptly, including root cause analysis and action plans with clear timeframes. Collaborating with regional teams for additional support as needed.
- Providing service reports with technical recommendations to customers, leading to additional purchase orders and opportunities for Service Sales on a weekly basis.
- Strictly complying with VERTIV’s and the customer’s safety standards and policies.
- Exercising a professional and customer-oriented approach, reflecting VERTIV as a company with world-class quality service levels.
- Continually developing and improving as a service professional through self-analysis, reading, benchmarking against the best in the industry, and practice.

**Qualifications**
**Required/ Minimum Qualifications**:

- Bachelor degree in Electrical, Electronic Engineering

**Additional / Preferred Qualifications**:

- Minimum of 3 years of experience in the power utility maintenance and services industry
- Understanding and knowledge of power-related products, especially for UPS, is an advantage.
- Basic computer skills required.

**Physical & Environmental Requirements**:
**Time Travel Needed**:

- Ability to travel up to 75% of the time.

**OUR CORE PRINCIPALS**:Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

**OUR STRATEGIC PRIORITIES**
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

**OUR BEHAVIORS**
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

**Work Authorization**
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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