Associate, Application Support, Technology and

Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- Provide Application support for T&M, Custody and PCM Clearing business functions.
- Technical support for UAT, Production and Project specific requirements.

Key Accountabilities
- Provide Application support for production issues.
- Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries.
- Publish regular project / issue updates to all stakeholders.
- Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.
- Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports - Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units.
- Maintaining production access and coordinating for change management process steps. BCP, DR activities
- Participate in Audit activities.

Job Duties & responsibilities
- Provide Application support for production issues.
- Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries.
- Publish regular project / issue updates to all stakeholders.
- Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.
- Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports - Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units.
- Maintaining production access and coordinating for change management process steps. BCP, DR activities
- Participate in Audit activities.

Required Experience
- 7+ years of experience in Application Support from Technology domain
- The role should have good knowledge, Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition.
- Experience in JIRA
- Good communication skills to interact with different business units as well as internal technology team

Education / Preferred Qualifications
- Minimum Qualification
- Diploma or Graduate in any stream.

Core Competencies
- Thorough knowledge of Reports generated under Banking domain under different business units
- Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly.
- In depth knowledge of Banking Platforms architecture
- Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process.
- Planning & execution
- 24x7 availability & work culture
- Proactive follow-ups till completion with quality within timeframes

Technical Competencies
- Experience in Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition.
- Knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems i.e. SAN etc
- Knowledge of JIRA and monitoring tools.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.