Customer Support Executive

1 day ago

Vashi Navi Mumbai Maharashtra, India Vidya Bridge Full time

**Role Overview**:
The Customer Relationship Executive (CRE) will be responsible for maintaining and enhancing customer relationships, addressing queries, offering solutions, and promoting the company’s insurance products. The CRE will act as a primary point of contact for customers, ensuring the highest levels of customer satisfaction and facilitating seamless interactions with the company.

**Key Responsibilities**:

- **Customer Engagement**: Build and maintain strong relationships with existing customers to drive customer satisfaction and retention.
- **Sales Support**: Assist in identifying customer needs and offer appropriate insurance products based on their requirements.
- **Claims Assistance**: Guide customers through the claims process and provide necessary support to resolve any claim-related issues.
- **Issue Resolution**: Address customer complaints and concerns promptly and efficiently, ensuring timely resolution.
- **Product Knowledge**: Keep up-to-date with the company’s products and services to effectively assist and advise customers.
- **Policy Management**: Assist customers with policy renewals, upgrades, and changes to ensure they are well-informed of their coverage options.
- **Feedback Collection**: Gather customer feedback and share insights with the relevant teams to improve services and products.
- **Collaboration**: Work closely with the sales and operations teams to ensure smooth and effective service delivery.
- **Compliance**: Adhere to company policies, regulatory guidelines, and ethical standards.

**Desired Skills and Qualifications**:

- **Educational Qualifications**: Graduate (preferably in any discipline related to business or sales).
- **Experience**: 1-2 years of experience in customer service, sales, or a similar customer-facing role (experience in insurance is a plus).
- **Skills**:

- Strong communication and interpersonal skills.
- Ability to resolve customer issues with a customer-centric approach.
- Basic knowledge of insurance products and the claims process.
- Proficient in MS Office and CRM software.
- **Behavioral Traits**:

- Strong attention to detail and ability to multitask.
- Team player with a proactive attitude.
- Positive and customer-focused mindset.

**Key Competencies**:

- Customer Service Excellence
- Sales Orientation
- Problem-solving Skills
- Time Management
- Attention to Detail
- Communication Skills

**Job Types**: Full-time, Fresher

Pay: ₹14,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8318110780

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