Ijp

**IJP-Loan Officer-Micro Banking-1688-Thadagani**:
South 1688-Thadagani, Shikaripura, Karnataka, India
- Department- SOUTH BUSINESS- Job posted on- Oct 21, 2024- Employment type- Permanent-
JOB TITLE

Loan Officer-Micro Banking

GRADE

DM-I

DEPARTMENT

Micro Banking

LOCATION

Branch

SUB-DEPARTMENT

TYPE OF POSITION

Full-time

REPORTS TO

CRM

REPORTING INTO

NA
- **ROLE PURPOSE & OBJECTIVE**
- Drive acquisition of new Unsecured loans customers from open market
- **Identify quality leads from unsecured loans & liabilities customers through assessments by analyzing credit histories and performing financial analysis, ensuring compliance with internal and external regulations**
- Monitor and manage installment payments and collections of assigned customers
- Strengthen existing customer relationships through targeted cross-selling Ujjivan’s products customer profile & needs
- SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

5-7 Cr. Loan portfolio

NA
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE

**Business/ Financials**
- Develop and execute strategies to acquire new unsecured loan customers
- Collaborate with the liabilities team to cross-sell unsecured loans
- Follow up on leads provided by team various channels within defined TAT
- Achieve monthly loan disbursement targets through acquisition of new customers and conversion of existing customers
- Coordinate with Products & Marketing department to carry out marketing drives at his/her assigned and catchment areas for unsecured loans
- Prospect new customers, maintain database of the leads, meet & convert select prospects and manage the relationship thereafter
- Attend center meetings to generate leads for Unsecured loans and actively driving conversion of existing borrowing customers into SBL customer
- Cross sell other products of Ujjivan and pass quality leads to respective officers/staff
- Share customer insights/product related feedback with the Branch Head and Area Manager - Microfinance
- Provide inputs pertaining to revision of product and credit policies to the respective teams on the basis of geography specific considerations

**Customer**
- Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a long-term perspective
- Conduct the appraisal process of potential customers in a courteous manner without compromising quality
- Guarantee confidential treatment of all the information gathered from customers

**Internal Process**
- Cooperate with credit department in case of identifying discrepancies or problems in customer’s information, reports, etc.
- Coordinate with Liabilities team if applicable, to ensure bank accounts are opened/activated to disburse loan amount and necessary standing instructions to repay monthly disbursements and provide savings tool to customers
- Perform loan utilization check and follow up on disbursed loans, especially of the ones not paying on time
- In case of arrears, visits customers for loan recovery and coordinate with collections officer to update the status periodically

**Learning & Innovation**
- Maintain up to date knowledge of Unsecured loans as well as a working knowledge of other products offered in branch
- Inform Branch Head about demand in the assigned area as well as on competition on a regular basis
- Ensure adherence to training man-days/ mandatory training programs for self
- Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines
- **MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS**

Educational

**Qualifications**:

- Graduate, preferably in commerce and related streams

Experience
- Preferred experience of 2-4 years in banking, asset products sales or collection

Certifications
- NA

Functional Skills
- Knowledge of Banking sector
- Knowledge on individual lending - Secured loans/asset products and third-party products
- Basic Computer knowledge (MS Office, Outlook) / Ease of technology usage
- Sales and marketing skills - across multiple products
- KYC norms/guidelines for secured loans
- Experience in Credit Assessment/Appraisal
- Communication Skills - fluent in the local language & English

Behavioral Skills
- Multiple products selling skills
- Time management
- Customer relations management
- Achievement/performance oriented
- Possesses good interpersonal skills
- Documentation skills
- Willingness to travel & relocation as per business requirements and career opportunities

Competencies Required
- Building Relationship
- Driving Change
- Planning & Organizing
- Collaboration
- **KEY INTERACTIONS
INTERNAL

EXTERNAL

Microbanking Team - CRO, FIO, ACRM, CRM, AM, DM, Product team

Customers

Credit Team - CO, CCM, ACM

Potential Customers

Branch Team - CCR, BOO, Cashier, BM

PREPARED BY: Micro Banking Team

DATE: 08-02-2024

REVIEWED BY: Diptarag D

DATE: 09-02-2024

LAST UPDATED BY: TM Team

DATE: 02-03-2024