Customer Care Representative
2 weeks ago
**Requirements and skills**
**core competency**
Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Updates job knowledge by participating in educational opportunities.
- Provide a positive customer experience to all customers.
- Maintain complete Knowledge of Process
- Answer incoming customer calls in a courteous and professional manner
- Document all actions and responses in customer database
- Accomplishes customer service and organization mission by completing related results as needed.**While your additional competency which would better your chances of selection**
- Exceptional interpersonal skills and superior client servicing skills
- Exhibits professional use of proper language on the operation Floor
- Ability to work with conflict resolution and problem solving skills
- Contributes to the development and maintenance of standards, policies and procedures regarding customer service
- Good communication skills
- Ability to work on any shift timings
- Should be open to feedback
- Presentable skills with pleasing personality
Pay: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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