Avp - Service Strategy & Transformation

Job Title: AVP - Service Strategy & Transformation
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
To lead and oversee multiple change and transformation projects and/or programme workstreams within HR Operations and Payroll on a local, regional and global basis. Working and partnering with a variety of stakeholders within HR Operations, Payroll and other HR teams, to ensure successful delivery of initiatives on time, within budget, to the expected quality and that agreed benefits and outcomes are met.

What will you be doing?
- You’ll be managing and delivering projects/workstreams and activities through the appropriate project methodologies, driving continuous improvement throughout.
- Leading project communication and change engagement. Effectively connect with and influence project stakeholders at all levels and provide regular status updates.
- Designing and conducting project/workstream governance. Actively identify and manage risks, assumptions, issues and dependencies (RAIDs) and manage change control processes for project revisions e.g. to scope, resource, time, cost, benefits, outcomes.
- Ensure clear and documented project artefacts e.g. project initiation, high level and detailed plans, RAID logs.
- Manage transparent, accurate and timely reporting across the portfolio, in line with Barclays Policies and Standards, including outcomes, benefits, cost, resources, status and timelines. Complete programme/project audits as required.
- Support the facilitation of key governance fora and track portfolio/programme/project risks, assumptions, issues and dependencies, approvals and change control.

What we’re looking for:

- Proven ability to independently drive, and effectively mobilise and manage, multiple priorities/projects, using standard project methodology, and ensuring consistently high quality delivery.
- Analyse problems and make decisions - commit to a course of action after identifying and assessing alternatives based on logical assumptions, facts, resources, constraints and organisational values.
- Relevant HR and project/change experience, with good exposure to operational, technological and transformation services.
- Strong communication and collaboration skills, able to present and negotiate effectively, adapt style, and build a narrative to influence and gain commitment amongst internal and external stakeholders, while being a credible and trustworthy partner.
- Customer focused - identifies and meets the needs of customers by building productive and trusted relationships by providing value in ways that increase customer satisfaction and loyalty.

Skills that will help you in the role:

- Ability to shape, mine and develop meaningful data insights to drive better informed business decisions/solutions, and drive continuous improvement.
- Good knowledge of MS Microsoft products, including PowerPoint and Excel, and knowledge of HR systems preferable i.e. Case Management, HR Capital Management.

Where will you be working?

Chennai

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Ma