Customer Support Representative

5 days ago


Salt Lake Kolkata West Bengal, India GTECH WEB SOLUTIONS PVT LTD Full time

Handle Clients On Call (mandatory)
- Understand the company’s products and services in-depth to effectively assist clients globally.
- Provide them with technical support (On Call & Remote Desk) by diagnosing the Issue
- Analyze client needs and provide appropriate solutions and assistance.
- Address and resolve client queries efficiently.
- Provide Technical Support For Software By Diagnosing The Issue.
- Troubleshooting Technical Issues.
- Solving Software Faults by coordinating with Software Developers.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What's Your Last CTC?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- Customer support: 2 years (preferred)
- Software Support: 2 years (preferred)
- On Call Support: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7596013500



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