Help Desk
2 weeks ago
Responsibilities
- Diagnose and troubleshoot technical issues
- Provide step-by-step technical assistance to customers
- Escalate unresolved issues to the appropriate internal teams
- Maintain detailed records of customer interactions and problem resolutions
- Follow up with customers to ensure their issues are resolved
- Collaborate with team members and other departments to enhance service delivery
**Qualifications**:
- High school diploma or equivalent; technical certifications are a plus
- Proven experience as a Help Desk Representative or similar customer support role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Familiarity with help desk software and remote support tools
Pay: ₹100,000.00 - ₹300,000.00 per year
Work Location: In person
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