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Customer Service Executive

2 weeks ago

Pune, India Impact HR & KM Solutions Full time

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Gender : for female day shift only

For males ( any shift)

( 8-9 hours shift)
Age limit : upto 35 years
Language : english + marathi
- Experience- 0 - 2 Years- Salary- 2 Lac 25 Thousand To 2 Lac 50 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.B.A, B.Com- Key Skills- Microsoft Office Communication Skills Marketing Customer Care Customer Support BPO Customer Service Client Relationship Customer RelationshipAbout Company
- Contact Person- Impact HR n KM Solutions- Address- Ravi Chamber Basement, Below Laminate Gallery, Near Canada Corner Signal- Mobile- 8793740165