IT Support Executive

3 days ago

Andheri Mumbai Maharashtra, India Oxford International Education Group Full time

Required Skills & Experience
- 1-3 years of hands-on experience in IT support or desktop support roles, preferably in a user-facing capacity.
- Strong troubleshooting capabilities within Windows-based environments, including both hardware and software issues.
- Comprehensive working knowledge of the Microsoft 365 suite, including but not limited to:

- Outlook and Exchange Online
- Microsoft Teams
- SharePoint (permissions, file access, basic site usage)
- OneDrive
- Word, Excel, PowerPoint (including file recovery, version issues, and general support queries)
- Familiarity with remote access and control tools to provide effective virtual support.
- Experience with maintaining IT asset inventories, using Excel or asset management platforms.
- Capable of preparing structured documentation, reports, or finance support documentation (e.g., vouchers, invoice summaries).
- Excellent interpersonal, verbal, and written communication skills; able to liaise confidently with both end users and vendors.
- Self-driven, dependable, and able to manage day-to-day operations under mínimal supervision.

Accountability
- The IT Support Executive will be held accountable for:

- Accurate maintenance of asset records.
- Timely resolution and closure of support tickets.

End-User Support & Troubleshooting
- Monitor and respond promptly to IT support requests raised via the IT support mailbox.
- Coordinate directly with employees via Teams calls or remote access tools to troubleshoot and resolve hardware, software, and connectivity issues.
- Provide first-level support for routine issues and escalate more complex problems to the appropriate third-party support teams when needed.
- Track, document, and close support tickets in a timely and structured manner.
- In cases where issues cannot be resolved remotely and the root cause remains unidentified; the IT Support Executive will be required to conduct an on-site visit to the employee’s residence for further diagnosis and resolution. Such visits will be coordinated under the guidance of the IT & Infrastructure Lead and documented appropriately as part of the support workflow.

Pay: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance

**Education**:

- Bachelor's (preferred)

Work Location: In person

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