Back Office Support Executive

17 hours ago

Vadodara Gujarat, India Windowmaker Software Pvt Ltd Full time

**Job Purpose**

The primary job role is to provide sales/administrative support to the sales staff and ensuring that the database in CRM is up-to-date.

**Responsibilities**

a. Sales Order Processing

b. License File Generation

c. Check leads and info mailbox

1. Convert incoming download request to leads and assign them to relevant sales staff

2. Follow-up leads by a telephone call. If need be, organise to send OnDemand access details to the prospect

d. Create the WUP calculation worksheet 60 days before the WUP expiry date and hand
- over the sheet to SOM

e. Create support or training contracts in CRM whenever an order for support incidents or training is invoiced

f. Help with pre-exhibition preparations and post-exhibition follow-ups, if any

g. Organize travel arrangements for Sales visits/meetings/exhibitions/on-site training or demos

h. Ensure that the database in CRM is up-to-date with correct details and that no

i. duplicates exist

j. Help create simple quotations

k. Help execute Marketing Campaigns

**Applications/Tools to be used**

MS-Office

MS-Outlook

MS-CRM

MS-SharePoint

MS-NAV

**Personal Skills**

Working to a routine

Understanding of processes and systems

Methodical

Team-player

Communication skills

Freshers can apply

Schedule:

- Day shift

Application Question(s):

- Current CTC
- Expected CTC
- Notice Period
- Total years of Exp

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