IT Systems

14 hours ago

Ameerpet Hyderabad Telangana, India FORWARD LIFE PVT.LTD Full time

**1. Job Overview**

The **IT Systems & Admin Executive** in a CRO ensures smooth functioning of all **information technology systems, office infrastructure, and administrative operations**, while also supporting regulatory compliance and research-related needs.
They act as the **link between technical support, office management, and clinical teams** to maintain productivity and compliance.

**2. End-to-End Responsibilities**

**A. IT Systems Responsibilities**
- **Infrastructure Management**:

- Install, configure, and maintain servers, desktops, laptops, printers, and network devices.
- Manage LAN, WAN, and Wi-Fi networks for uninterrupted connectivity.
- Ensure data backup systems are operational and tested regularly.
- **Software & Application Support**:

- Manage **Clinical Trial Management Systems (CTMS)**, **EDC (Electronic Data Capture)** tools, and other CRO-specific software.
- Install and update Microsoft Office 365, antivirus, and other licensed software.
- **Security & Compliance**:

- Implement data security measures in line with **ICH-GCP** and **21 CFR Part 11** requirements.
- Maintain user access controls and audit logs.
- Support compliance with GDPR, HIPAA, or other data privacy regulations.
- **System Monitoring & Troubleshooting**:

- Resolve hardware/software/network issues promptly.
- Monitor system performance and ensure mínimal downtime.
- Coordinate with vendors for AMC (Annual Maintenance Contracts).
- **Data Management**:

- Oversee secure storage of trial data, site files, and backups.
- Ensure archival of documents as per regulatory timelines.

**B. Administration Responsibilities**
- **Office Operations**:

- Maintain office supplies, utilities, and facility management.
- Manage vendor relationships for stationery, utilities, repairs, and AMC services.
- Organize housekeeping and ensure workplace cleanliness.
- **HR & Staff Support**:

- Maintain attendance, leave records, and employee asset registers.
- **Regulatory & Documentation Support**:

- Maintain SOP records, meeting minutes, and correspondence files.
- Support internal and external audits (regulatory inspections, sponsor audits).
- Ensure proper filing of essential documents for clinical studies.
- **Logistics & Procurement**:

- Manage procurement of IT equipment, clinical supplies, and office needs.
- Maintain inventory and asset registers.
- Arrange courier and shipment of study-related materials.
- **Event & Meeting Coordination**:

- Coordinate investigator meetings, training sessions, and internal reviews.
- Arrange travel bookings, accommodation, and transport for staff and visitors.

**3. Skills & Competencies Required**
- Strong **IT troubleshooting skills** (hardware, software, networking).
- Knowledge of **clinical research software and regulatory requirements**.
- Good communication and coordination skills.
- Ability to handle **multi-tasking under time-sensitive conditions**.
- Understanding of **data confidentiality and compliance**.

**4. Reporting Structure**
- Reports to**:IT Manager / Admin Manager / Operations Head** (depending on company size)
- Works closely with**:Clinical Operations, Quality Assurance, HR, Finance**

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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