
Executive - Customer Relationship
1 week ago
**Key Responsibilities**:
- Analyze customer queries, requests, and complaints and provide timely, appropriate solutions.
- Identify root causes of complaints and implement long-term fixes.
- Ensure 100% compliance with company policies and industry regulations.
- Maintain 100% service level assurance (SLA) adherence for customer complaint resolution.
- Process refunds quickly and efficiently as per guidelines.
- Coordinate with other departments to resolve customer concerns.
- Meet daily targets for complaint resolution and drive customer satisfaction.
- Develop strategies to reduce complaints and improve processes.
**Job Requirements**:
- 2+ years experience in customer relations, voice process, or complaint handling.
- Strong problem-solving, communication, and negotiation skills.
- Ability to multi-task and work under pressure.
- Willing to work at Rotational shifts
- Experience with CRM tools and customer service operations.
- Bachelor’s degree (any field).
**Job Types**: Full-time, Permanent
Pay: From ₹17,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
- Weekend availability
Work Location: In person
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