Customer Care Associate

7 days ago

Gurugram Haryana, India Shoppers Stop Ltd Full time

**Job Summary**:
**Roles & Responsibilities**:

- Greet customers politely and assist them during the checkout process.
- Contribute to increasing sales by promoting offers, recommending add-on purchases, and ensuring a positive shopping experience.
- Accurately process sales, refunds, exchanges, and returns.
- Handle cash, credit/debit cards, UPI, and other digital transactions securely.
- Ensure correct billing and issue invoices/receipts to customers.
- Respond to customer inquiries and complaints with professionalism.
- Maintain cleanliness and organization at the billing counter.
- Adhere to company policies, including cash handling, safety, and security protocols.
- Deliver excellent customer service to enhance satisfaction and loyalty.

**Requirements**:

- Proven experience as a **Cashier or Customer Care Associate (minimum 6 months - 2 years preferred).**:

- Strong numerical ability and accuracy in handling transactions.
- Ability to work in shifts, weekends, and holidays.
- Honest, reliable, and customer-focused attitude.
- Good communication and interpersonal skills.
- Knowledge of POS systems and basic computer skills

**Education**:

- Minimum 12th pass; Graduation preferred.

**Key Skills & Competencies**:

- Strong customer service orientation.
- Good communication and interpersonal skills.
- Basic knowledge of billing software/POS systems.
- Numerical accuracy and attention to detail.
- Ability to handle pressure in peak hours.
- Integrity and responsibility in handling financial transactions.

**Kindly Note : This job is not for freshers. Minimum 6 months of experience is required.**

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9910913858

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