Associate

2 weeks ago

Bengaluru Karnataka, India Wipro Limited Full time

**Job Description**:

- **
- Job Title: Associate
- Req Id: 60818
- City:

- State/Province:

- Posting Start Date: 5/6/25
- Job Description:
**Role Purpose**

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

**͏**:
**Qualifications**

Fresher to 6 months of experience in US payer operations in Commercial/Medicare Claims and working on Adjustments

**͏**:
**Roles and Responsibilities**
- Considerable verbal and written communication skills
- Required typing speed of min 30 wpm with 90% accuracy
- Good analytical and mathematical ability,
- Strong time management and problem solving skills
- Ability to quickly identify requested information and anticipate future needs
- Ability to overcome objections and persuade members to take action / change behavior
- Flexibility to customize approach to meet all personalities
- Compassionate conflict management skills
- Strong attention to quality and detail
- Ability to thrive in a constantly changing environment
- Ability to be reliable and punctual in work attendance
- Ability to adhere to a schedule

**͏**:
**Mandatory Skills**

Good communication skills, mathematical ability, good analytical skills, typing speed of min 30 wpm with 90% accuracy

**͏**:
**Deliver**

**No**

**Performance Parameter**

**Measure**
- 1
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2
Self
- Management
Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
- Mandatory Skills: Claims_Processing.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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