Customer Care Executive

2 weeks ago

Bengaluru, India IntouchCX Full time

**About IntouchCX**

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.

**About the Job**

We are looking for a self-motivated individual with excellent customer service skills to join our team. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

**As a Customer Service Associate - Voice, You Will**

*Have daily interactions with customers and handle all issues from end to end via
call.

*Go the extra mile to engage customers in solving issues and ensure satisfaction.

*Quickly and effectively build rapport with customers, diagnose and resolve issues

*Provide white glove service and have the ability to provide an overall excellent
customer experience.

*Managing customer expectations regarding estimated response times

**As a Customer Service Associate - Voice, You Have**

*A post-secondary degree in any major

*6 months - 4 years of customer service experience

*Fluency in spoken English

*Excellent judgment skills to be able to properly evaluate situations and immediately
provide effective solutions.

*The ability to learn new skills and quickly absorb and interpret new information,
products, and features from the perspective of the customer

*Excellent communication skills and high emotional intelligence

*Excellent problem solving and customer service skills

*Strong analytical & Interpersonal skills

*The ability to be a self-starter, a sense of urgency, and the ability to remain calm
under pressure

*A flexible schedule - Must be okay to work nights

**Benefits of working as a Customer Service Associate - Voice**:
*An attractive compensation package with performance-based incentives

*Incredible learning and growth opportunities

*Outstanding rewards and recognition program & employee engagement activities

*Free Food and Transport while working on-site.

*Medical Insurance.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Do you reside in Bengaluru?
- Do you have international Voice or non Voice experience?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Health insurance

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