Customer Care Executive

3 days ago

Bengaluru, India Zyoin Full time

**Role**:Care Delight Executive/Customer Care Executive
**Location**:Bangalore
**Years of experience**:0-3.5 years
**Years Type**:Full time( Work from Office)

**WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE?**
You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to them in a polite and professional manner.

**JOB RESPONSIBILITIES**:
1. Handle customer queries and complaints via various channels
2. Approach and resolve the queries and issues with a customer-centric attitude
3. Offer exceptional customer experience and delight
4. Adhere to the set SLA and TAT
5. Achieve a high customer satisfaction score (CSAT)
6. Demonstrate the right attitude with the right tonality in all customer interactions

**WHAT WE ARE LOOKING FOR**:
1. Any UG degree
2. Proficient in English and Hindi
2. Excellent interpersonal skills
4. A quick learner
5. Ability to multi-task
6. Make decisions under pressure and time constraints

**Note

**Hindi & English is a must**

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to commute/relocate:

- Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (preferred)
- Technical support (preferred)
- total work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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