Trainer- Bpo

**Section 1 | About Udayan Care**

Family is the anchor for an individual’s emotional and physical well-being. A weakened family structure or absence of it hinders the development of an individual into a confident, strong, and emotionally balanced individual, who is capable of caring for his/her own family in the future.

Udayan Care was established in 1994 by Dr. Kiran Modi. Udayan Care’s single-minded focus is on strengthening the family structure and it also informs and drives the curation and design of its programmes - whether it simulates a family environment or supports them through providing for education, vocational skills and employability training to children and youth coming from lower socio-economic strata, so that they can sustain and strengthen their families.
- Through the power of mentorship, we nurture children, who are orphaned, abandoned, and at risk, in the warmth of a simulated family environment at our 17 Udayan Ghars, in 4 States. Once the children reach the age of 18 years, they move into our Aftercare Programme and continue with higher education or vocational training towards employment. So far more than 1500 children and youth have been impacted through the programme.
- We support higher education of young girls whose families cannot afford it through the Udayan Shalini Fellowship Programme. More than 11000 Shalinis from 26 chapters across India, have gone on to complete their education since the programme’s inception in 2002.
- We empower under-served youth and adults to improve their employability skills at 16 of our Information Technology and Vocational Training Centers across Delhi NCR, Kurukshetra (Haryana), and Srinagar (Uttarakhand). The plan is to roll out more centers across other states in the coming years. We are working with State governments of Bihar and MP to develop demonstrable models of Aftercare, in partnership with UNICEF.
- Our Aftercare Outreach Programme started in 2020, caters to youth coming out of other Child Care Institutions. It encourages them to create associations and self-help groups which provides them with learnings and support of shared experiences.

Udayan Care advocates for children’s rights in alignment with the Indian Constitution, the United Nations Convention on the Rights of the Child (UNCRC), and the Sustainable Development Goals, in its programmes, as well as through its efforts in advocacy, research, publications, and by organizing and participating in seminars and conferences, and through training, childcare cadres in standards of Alternative Care.

**Section 2 | Purpose of the Role**

Under supervision from the HOD, the Trainer - BPO (Voice Process) assumes responsibility of the facilitation of CCE Training offered at Udayan Care. He/she will follow the prescribed curriculum/calendar of activities that are designed to develop the relevant skills in the students. This is done to increase their skill level in order to secure employment. This is inclusive of mock job interviews, job counseling to students, sensitivity awareness and training for existing and potential employees in the centre.

**Section 3 | Key Responsibilities**
- Facilitates day-to-day classes to assist students in gaining knowledge and skills needed to secure employment in field of telecom sector.
- Conducts classes in an atmosphere that promotes caring and respect in accordance with the Mission and Vision of Udayan Care.
- Plans, organizes, and administers the prescribed curriculum with the support of the coordinator - training & assessment.
- Prepares written weekly reports to head office team.
- Demonstrates understanding of Employability skills, teaching materials, and procedures with understanding of various teaching methods.
- Understands the need of and sensitivity to culturally diverse populations.
- Maintains close communication with IT Programme Coordinator and HOD of the Programme.

**Section 3 | Key Responsibilities**
- Ensures the delivery of services which are reflective of an Independent Living, self-sufficiency and empowerment.
- Work on curriculum development for the CCE course as per NSDC - QP to upgrade the training level.
- Quote the case studies & success stories of students in stipulated format who enrolled in CCE course.

**Section 4 | Experience and Qualifications**

Around 6 months to 2 years of work experience in relevant field. Preferably in NGO Sector. Prior Experience in leading NGO in programme implementation or teaching will be preferred Graduate or post graduate in any stream

Zeal to work in the community

Willing to travel within Delhi/NCR

**Section 5 | Skills and knowledge**
- Strong analytical skills and good judgment.
- Good communications skills, networking and relationship building skills with a wide range of individuals in public, private and non-profit sectors.
- An ability to work successfully under pressure with the capacity to manage competing priorities and deliver to deadlines.
- Strong personal and social values

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