(15h Left) Process Trainer

22 hours ago

Noida India GLOBELANCE Full time

Job Description Industry & Sector A fast-paced Business Process Outsourcing (BPO) and Contact Center environment delivering customer support, backoffice processing, and voice/nonvoice services for global clients. We focus on process excellence, SLA adherence, and continuous performance improvement. Primary Title: BPO Process Trainer (Onsite) Location: India About The Opportunity We are hiring a proactive Process Trainer to design and deliver high-impact training for new hires and ongoing upskilling programs across voice and nonvoice processes. You will own curriculum delivery, standard operating procedure (SOP) rollout, competency assessments, and frontline coaching to drive quality and productivity across service lines. Role & Responsibilities - Design and deliver instructor-led and virtual classroom training for onboarding, refresher programs, and process rollouts aligned to client SLAs. - Create and maintain training materialsSOPs, job aids, elearning modules, quizzes, and assessmentsusing authoring tools and the LMS. - Conduct training needs analysis and map competency gaps to tailored learning interventions and coaching plans. - Partner with Quality and Operations to translate QA findings into targeted coaching and measurable performance improvements. - Facilitate call monitoring calibration sessions and maintain training metrics: attendance, assessment scores, timetocompetency, and pass rates. - Champion continuous improvement by updating curriculum for process changes, new product launches, and client escalations. Skills & Qualifications MustHave - Proven experience delivering training in a BPO or contact center environment - Handson experience with Learning Management Systems (LMS) for course deployment and tracking - Proficiency in elearning authoring toolsArticulate Storyline or Adobe Captivate - Strong presentation and course material development using Microsoft PowerPoint - Familiarity with call recording/quality tools (e.g., Calabrio, NICE, or Verint) and QA frameworks - Exposure to CRM platforms (e.g., Salesforce, Zendesk) and process documentation best practices Preferred - Instructional design experience or certification (ID, ADDIE, or equivalent) - TraintheTrainer certification or demonstrable facilitation credentials - Experience with virtual classroom tools (Zoom, Microsoft Teams) and blended learning delivery Benefits & Culture Highlights - Onsite role with structured career paths into Learning & Development or Quality functions - Exposure to multiple client processes and opportunities to lead process improvement initiatives - Collaborative, metricsdriven culture focused on coaching, recognition, and continuous learning To apply, bring a track record of measurable training outcomes, strong instructional capability, and a serviceoriented mindset. This role is ideal for trainers who thrive in highvolume BPO operations and are passionate about turning learning into measurable performance gains. Skills: microsoft powerpoint,salesforce,articulate storyline,communication,operations,bpo

  • ▷ 15h Left: Trainer

    3 weeks ago

    Gurugram, Gurugram, India NAZZTEC Full time

    Job Description Job Title: Trainer 2 Location: Gurgaon Experience Required: 3 Years Education: Graduate in B.Pharm / M.Pharm Role Overview: As a Trainer 2, you will be responsible for delivering impactful training sessions, equipping new hires and existing employees with the skills, knowledge, and confidence required to perform successfully. You will...

  • Process Trainer

    1 week ago

    Noida, India Emrold Management Services Pvt. Ltd. Full time

    Profile - **Process Trainer** Location - **Noida, Sector - 16** Qualification - **Graduate** Salary - **20,000 - 25,000/ pm.** Experience - **1 - 3 years** **Job Responsibilities-** - Ensure successful execution of training needs - Measure program training effectiveness - Send reports/MIS to the Operations team on the progress/pending status of...

  • ▷ [15h Left] Dsa Trainers

    3 weeks ago

    Greater Noida, UP, IN Geekonik Full time

    We have required for DSA Trainers and c c trainers experienced trainer Job Type Part-time Pay 10 552 28 - 40 000 00 per month Language English Preferred Work Location In person

  • Process Executive

    1 week ago

    Noida, Uttar Pradesh, India EXL SERVICES Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Executives •Ensure that the process transactions are processed as per Desktop procedures •Ensure that the assigned targets are met in accordance with SLA and Internal standards •Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence •Ensure adherence to established attendance...

  • ▷ 15h Left! kyc trainer

    2 weeks ago

    noida, India Randstad Full time

     Location: NoidaShift: 02:00 AM to 12 PM. (Au/AZ shift)KYC Trainer Job DescriptionResponsibilities for KYC TrainerCreating training materials and License to Operate (LTO) frameworks for KYC analystsProviding training to the newly onboarded & existing KYC analystsGet trained and certified on specific Bank, FIs and Fintech KYC Policies & Guidance...

  • Process Trainer

    2 weeks ago

    Noida, Uttar Pradesh, India FiveS Digital Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Company DescriptionFiveS Digital is a technology-led Business Process Management organization with a customer and community-centric approach. Our core business focuses on Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/NLP. With 15 years of experience and presence in 9 locations across India, our BPM delivery center in Navi...

  • Process Trainer

    4 days ago

    Noida, Uttar Pradesh, India GLOBELANCE Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Industry & SectorA fast-paced Business Process Outsourcing (BPO) and Contact Center environment delivering customer support, back‑office processing, and voice/non‑voice services for global clients. We focus on process excellence, SLA adherence, and continuous performance improvement.Primary Title:BPO Process Trainer (On‑site) — Location: IndiaAbout...

  • Microsoft Copilot Trainer

    2 weeks ago

    India Flexmind Full time

    Company Description Flexmind is a leading IT training provider specializing in AI learning and enablement for enterprise teams. Founded in 2014, Flexmind has trained over 50,000 professionals globally and supported more than 100 enterprise clients, including Philips, ABB, Vodafone, EY, and Deloitte. As a Microsoft Training Services Partner, we offer...

  • Process Trainer

    3 hours ago

    All India CogNet Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description: You are required to join as a Process Trainer (Process Associate) in Ambattur, Chennai with a shift timing of 12:00 PM to 9:00 PM IST. As a Process Trainer, you will play a vital role in conducting effective training sessions for new joiners, ensuring they are well-versed in operational processes and standards. Key Responsibilities: -...

  • (15h Left) Certified fitness Trainer

    2 weeks ago

    Bengaluru, India Chronicofit Full time

    Job Description Company Description Chronicofit brings world-class personal fitness training and gym management solutions directly to clients, offering customized fitness experiences tailored to individual lifestyles and goals. With expertise in personal fitness training, gym setup & management, corporate/residential wellness, and medical/rehab fitness,...