(15h Left) Process Trainer
3 weeks ago
Job Description Industry & Sector A fast-paced Business Process Outsourcing (BPO) and Contact Center environment delivering customer support, backoffice processing, and voice/nonvoice services for global clients. We focus on process excellence, SLA adherence, and continuous performance improvement. Primary Title: BPO Process Trainer (Onsite) Location: India About The Opportunity We are hiring a proactive Process Trainer to design and deliver high-impact training for new hires and ongoing upskilling programs across voice and nonvoice processes. You will own curriculum delivery, standard operating procedure (SOP) rollout, competency assessments, and frontline coaching to drive quality and productivity across service lines. Role & Responsibilities - Design and deliver instructor-led and virtual classroom training for onboarding, refresher programs, and process rollouts aligned to client SLAs. - Create and maintain training materialsSOPs, job aids, elearning modules, quizzes, and assessmentsusing authoring tools and the LMS. - Conduct training needs analysis and map competency gaps to tailored learning interventions and coaching plans. - Partner with Quality and Operations to translate QA findings into targeted coaching and measurable performance improvements. - Facilitate call monitoring calibration sessions and maintain training metrics: attendance, assessment scores, timetocompetency, and pass rates. - Champion continuous improvement by updating curriculum for process changes, new product launches, and client escalations. Skills & Qualifications MustHave - Proven experience delivering training in a BPO or contact center environment - Handson experience with Learning Management Systems (LMS) for course deployment and tracking - Proficiency in elearning authoring toolsArticulate Storyline or Adobe Captivate - Strong presentation and course material development using Microsoft PowerPoint - Familiarity with call recording/quality tools (e.g., Calabrio, NICE, or Verint) and QA frameworks - Exposure to CRM platforms (e.g., Salesforce, Zendesk) and process documentation best practices Preferred - Instructional design experience or certification (ID, ADDIE, or equivalent) - TraintheTrainer certification or demonstrable facilitation credentials - Experience with virtual classroom tools (Zoom, Microsoft Teams) and blended learning delivery Benefits & Culture Highlights - Onsite role with structured career paths into Learning & Development or Quality functions - Exposure to multiple client processes and opportunities to lead process improvement initiatives - Collaborative, metricsdriven culture focused on coaching, recognition, and continuous learning To apply, bring a track record of measurable training outcomes, strong instructional capability, and a serviceoriented mindset. This role is ideal for trainers who thrive in highvolume BPO operations and are passionate about turning learning into measurable performance gains. Skills: microsoft powerpoint,salesforce,articulate storyline,communication,operations,bpo
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Process Trainer
2 days ago
Noida, India Emrold Management Services Pvt. Ltd. Full timeProfile - **Process Trainer** Location - **Noida, Sector - 16** Qualification - **Graduate** Salary - **20,000 - 25,000/ pm.** Experience - **1 - 3 years** **Job Responsibilities-** - Ensure successful execution of training needs - Measure program training effectiveness - Send reports/MIS to the Operations team on the progress/pending status of...
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Process Executive
1 week ago
Noida, Uttar Pradesh, India EXL SERVICES Full time ₹ 6,00,000 - ₹ 12,00,000 per yearExecutives •Ensure that the process transactions are processed as per Desktop procedures •Ensure that the assigned targets are met in accordance with SLA and Internal standards •Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence •Ensure adherence to established attendance...
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Process Trainer
5 days ago
Noida, Uttar Pradesh, India Happy Staffers Full time ₹ 4,50,000 - ₹ 6,00,000 per yearJob Title: Process TrainerLocation: NoidaSalary: Up to ₹6.5 LPAWorking Days: 5 DaysShift: RotationalJob Description:We are seeking a dynamic and experienced Process Trainer to join team. The ideal candidate will be responsible for conducting training sessions for new hires and existing employees, ensuring process knowledge, compliance, and performance...
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Process Trainer
2 weeks ago
Noida, Uttar Pradesh, India FiveS Digital Full time ₹ 1,50,000 - ₹ 2,00,000 per yearCompany DescriptionFiveS Digital is a technology-led Business Process Management organization with a customer and community-centric approach. Our core business focuses on Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/NLP. With 15 years of experience and presence in 9 locations across India, our BPM delivery center in Navi...
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Process Trainer
4 days ago
Noida, Uttar Pradesh, India GLOBELANCE Full time ₹ 3,00,000 - ₹ 6,00,000 per yearIndustry & SectorA fast-paced Business Process Outsourcing (BPO) and Contact Center environment delivering customer support, back‑office processing, and voice/non‑voice services for global clients. We focus on process excellence, SLA adherence, and continuous performance improvement.Primary Title:BPO Process Trainer (On‑site) — Location: IndiaAbout...
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Product and Process Trainer
2 weeks ago
Noida, India Highlands Full timeWe are hiring several additional Product and Process Trainers who would be responsible for on boarding the employees in our sales, customer service and technical support teams who deal with our USA and International clients. The trainer will tailor specific training programs for employee growth, retainment and career path assistance. The trainer will be...
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Process Trainer
5 days ago
Noida, India Tech Mahindra Full timeJob Description:Roles and responsibilities include:• Develop a schedule to assess training needs• Conduct training through new materials• Consult with other trainers, managers, and leadership• Track and compile collected data• Conceptualize training materials based on data and research• Communicate training needs and online resources• Create...
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Process Trainer
4 days ago
Noida, India Tech Mahindra Full timeJob Description: Roles and responsibilities include: • Develop a schedule to assess training needs • Conduct training through new materials • Consult with other trainers, managers, and leadership • Track and compile collected data • Conceptualize training materials based on data and research • Communicate training needs and online resources •...
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Process Trainer
4 days ago
Noida, India Tech Mahindra Full timeJob Description:Roles and responsibilities include:• Develop a schedule to assess training needs• Conduct training through new materials• Consult with other trainers, managers, and leadership• Track and compile collected data• Conceptualize training materials based on data and research• Communicate training needs and online resources• Create...
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Process Trainer
4 days ago
Noida, India Tech Mahindra Full timeJob Description:Roles and responsibilities include:• Develop a schedule to assess training needs• Conduct training through new materials• Consult with other trainers, managers, and leadership• Track and compile collected data• Conceptualize training materials based on data and research• Communicate training needs and online resources• Create...
