Customer Service Assistant

5 days ago

Alamgir Ludhiana Punjab, India Falcon Garden Tools Pvt. Ltd. Full time

As a customer service executive, your role revolves around providing assistance, support, and solutions to customers' inquiries, issues, and concerns.

**Responsibilities**:

- **Problem-Solving**: Identifying and resolving customer problems or complaints effectively and efficiently to ensure customer satisfaction.
- **Product Knowledge**: Having a deep understanding of the company's products or services to provide accurate information and assistance to customers.
- **Building Customer Relationships**: Building rapport with customers to establish trust and loyalty, enhancing their overall experience with the company.
- **Escalation Management**: Handling escalated issues or complaints professionally and ensuring they are resolved in a timely manner.
- **Documentation**: Maintaining detailed records of customer interactions, transactions, inquiries, and resolutions.
- **Feedback Collection**: Gathering feedback from customers to identify areas for improvement in products, services, or customer service processes.
- **Skills**:

- **Communication Skills**: Excellent verbal and written communication skills are essential for effectively interacting with customers and conveying information clearly.
- **Empathy**: Being able to understand and empathise with customers' concerns, demonstrating compassion and patience in resolving issues.
- **Problem-Solving Abilities**: Strong analytical and problem-solving skills to quickly identify issues and develop appropriate solutions.
- **Time Management**: Ability to manage multiple tasks simultaneously and prioritise effectively to ensure timely resolution of customer inquiries.
- **Product Knowledge**: Thorough knowledge of the company's products or services to provide accurate information and support to customers.
- **Adaptability**: Being adaptable and flexible to handle various customer situations and changing priorities in a fast-paced environment.
- **Conflict Resolution**: Skill in managing conflicts and difficult situations calmly and professionally, aiming to find mutually satisfactory solutions.
- **Computer Proficiency**: Proficiency in using customer service software, CRM systems, and other relevant tools to manage customer interactions and records efficiently.
- **Teamwork**: Collaboration with other team members and departments to ensure seamless customer service delivery and resolution of complex issues.
- **Positive Attitude**: Maintaining a positive and professional demeanour even in challenging situations, fostering a positive customer experience.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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