Customer Support Executive

2 weeks ago

Vaishali Nagar Jaipur Rajasthan, India TechQunba Solutions Full time

We are seeking a dedicated and customer-focused Customer Support Associate to join our dynamic team. As a CSA, you will be responsible for providing outstanding customer service to our clients, resolving their queries, and ensuring a smooth customer experience. This role is ideal for individuals who thrive in a fast-paced environment, have excellent communication skills, and are passionate about helping others,

**Role & responsibilities**:

- Address and resolve customer complaints or issues in a professional and empathetic manner.
- Assist customers with product/service inquiries, troubleshoot technical problems, and provide clear solutions.
- Maintain up-to-date knowledge of our products, services, and policies to provide effective support.
- Record and update customer information and interactions accurately in the CRM system.
- Collaborate with cross-functional teams to escalate issues and ensure customer satisfaction.
- Follow up with customers to ensu**re their issues are fully resolved and they are satisfied with the service.
- Work efficiently to meet performance metrics, such as call handling time and customer satisfaction scores.
- Participate in training sessions and meetings to stay updated on new products, policies, and customer service techniques.

**Requirements**:

- Excellent Communication Skills (both verbal and written) in English.
- Strong Problem-Solving Abilities and a proactive approach to resolving customer issues.
- Patience and Empathy, with the ability to stay calm and focused in challenging situations.
- Ability to handle multiple tasks simultaneously while maintaining high-quality service.
- Basic proficiency in computer systems and CRM software (experience with [specific CRM tools] is a plus).
- Attention to Detail and accuracy in handling customer requests and data.
- Ability to work in a night shift schedule.
- Previous experience in customer support or related roles is preferred but is not mandatory.

**Benefits**

Benefits:

- Competitive salary and performance-based incentives.
- Friendly and supportive work environment.
- Opportunities for career growth and skill development.
- Comprehensive health and wellness programs.

**Why join us?**
Be part of a dynamic and growing company with a focus on employee development and career advancement.
- Enjoy a positive work culture that values collaboration, empathy, and customer satisfaction.
- Opportunity to make a real impact by contributing to our customers’ success and experiences.

Experience: 1-2 years of relevant experience in calling / Freshers are welcome
Communication: English Oral & Written
Address: SM Tower 12, Teachers Colony, Baba Market, DCM Ajmer Road, Jaipur 302021 INTERVIEW TIMINGS: 10:00 AM - 06:00 PM

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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