IT Helpdesk Administrator

3 days ago

Mumbai, India Boku Full time

Boku is the global leader in mobile payments. We empower our customers to monetize, streamline and secure mobile consumer transactions in over 70 countries worldwide. Boku's M1ST (Mobile First) Payments Network is the most comprehensive mobile payments network in the world, supporting over 250 different mobile payment types. Every year, Boku processes more than 1.1 billion transactions, totaling more than $8.5 billion in value for customers including Apple, Amazon, DAZN, Facebook, Google, Microsoft, Netflix, Sony, Spotify, and Tencent, amongst others.

Boku is listed on London Stock Exchange's AIM market (AIM: BOKU) and headquartered in San Francisco & London, with offices in Brazil, China, Estonia, France, Germany, India, Indonesia, Japan, Singapore, Spain, Taiwan, and Vietnam. We are a truly global company proud of our diversity, with a thriving equal opportunity workplace.

Job Purpose:
The helpdesk administrator will be responsible for first and second level helpdesk support along with
building laptops and computers for staff and any other onsite hardware tickets that may arise. The
role would suit someone who has a number of years' experience providing break/fix support and
working across different technologies stacks.

Key Responsibilities:

- Installation & configuration of end user devices (laptops/tablets etc)
- Responding to first level helpdesk tickets (break/fix type tickets) - providing licencing to end

users, supporting Corporate IT systems.
- Provide remote support to staff who are working from home.
- Diagnosing and solving hardware or software faults for end users
- Responding to helpdesk tickets for EMEA
- Supporting staff who are switching laptops/Phones etc
- Supporting staff on the following systems
- Office365
- MFA Systems
- Mac OS and Windows 10
- Zoom

Skills and Experience Required:

- 2+ years in a similar role
- This is a front of house facing role so ability to support people and work remotely
- Familiar with administrator of O365, Zoom admin portal, Slack
- Familiar with support Mac OS and Windows 10

Desirable:

- Passion for Technology

  • Helpdesk Support

    4 days ago

    Mumbai, Maharashtra, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • At Mahape Require Helpdesk

    7 days ago

    Navi Mumbai, India CMS IT Services Full time

    JD: Primary skills: Require experience in Desktop support L1,remote support, outlook, corporate domain, 100+ users handling. **Salary**: ₹10,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Day range: - Weekend availability Shift: - Day shift **Education**: - Higher Secondary(12th Pass)...

  • IT Helpdesk Support for Leading IT Company in Thane

    5 days ago

    Mumbai, India Amsys IT Services Pvt Ltd Full time

    **Opportunity for IT Helpdesk Support for leading IT Company Thane** **Position: -** **IT** **Helpdesk Support** **Job Location**: -Thane (Work from the office) **Job timing**: - 5:30pm-2:30am, 7:30pm-4:30am. (After daylight saving: - 6:30pm - 3:30am, 8:30pm - 5:30am) **Experience: - **2+ yrs. experience in **IT Helpdesk Support** **Notice Period: -**...

  • Helpdesk Support Engineer

    7 days ago

    Mumbai, Maharashtra, India Asian Heart Institute Full time

    Position You will play a critical role in ensuring the smooth operation of hospital IT systems You will be the first point of contact for IT-related issues providing technical assistance to hospital staff troubleshooting hardware and software problems managing helpdesk tickets and supporting critical healthcare applications Your work will directly...

  • IT Helpdesk Technician

    5 days ago

    Andheri East, Mumbai, Maharashtra, India Mackay Marine Full time

    Mackay Communications, Inc., dba Mackay Marine, is a global marine electronics service and satellite communications company with more than 450 employees across 45 service depots in 17 countries including the Americas, Africa, Asia, and Europe. For over fifty (50) years, Mackay has sold, installed, and serviced navigation and communication equipment onboard...

  • Helpdesk Operator

    2 weeks ago

    Mumbai, Maharashtra, India Agha Caravan International Full time

    Position: Helpdesk Operator for Neom Project - Saudi Arabia Salary**:2000 - 2500 SAR** **Key Responsibilities**: - Welcome and assist visitors, manage incoming calls, and address inquiries. - Support daily administrative tasks efficiently. **Requirements**: - High school degree or equivalent. - Minimum 2 years of experience in a similar role. -...

  • Helpdesk Support Engineer Urgent

    2 weeks ago

    Mumbai, Maharashtra, India Lionbridge Technologies Full time

    Helpdesk Support EngineerPosition SummaryYour will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL frameworkWhat You Will Do Responsible for Global Helpdesk Support Managing escalations and SLA Handled Helpdesk Chat Support Ability to work in various shifts in 24 7 support model To Be Successful You Will Have ...

  • Fis System-integrity Edition Helpdesk Support for

    2 weeks ago

    Mumbai Central, Mumbai, Maharashtra, India Annet Technologies ME FZE Full time

    The FIS Treasury Management System Administrator is responsible for the day-to-day administration, configuration, maintenance, and helpdesk support of the Treasury Management System. - Bachelor's degree in Finance, Information Systems, Business Administration, or a related field. - With over 5 years in administering and supporting Treasury Management...

  • IT Helpdesk Executive

    7 days ago

    Mumbai, Maharashtra, India The Creatif Wagon Full time

    We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: 2 to 3 years - **Interview Process**: 1st Round : HR (Virtual)2nd Round : Technical (Virtual)Final Round : Technical (Face-to-Face) Job Timings will be : Shift Timing: 10:00 AM to 6:00 PM Monday to Saturday (2nd...

  • IT Helpdesk Executive

    3 days ago

    Mumbai, Maharashtra, India The Creatif Wagon Full time

    We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: 2 to 3 years - **Interview Process**: 1st Round : HR (Virtual)2nd Round : Technical (Virtual)Final Round : Technical (Face-to-Face) Job Timings will be : Shift Timing: 10:00 AM to 6:00 PM Monday to Saturday (2nd...