Customer Support Executive

6 days ago


Delhi Delhi, India Inext Logistics & Supply Chain Pvt. Ltd. Full time

**Job Title**: Air Import Customer Support Representative

**Key Responsibilities**:

- Coordinate and process air import shipments from origin to destination.
- Communicate with customers to provide shipment status updates and resolve inquiries or issues.
- Liaise with overseas agents, customs brokers, carriers, and warehouses.
- Prepare and process necessary documentation, including airway bills (AWBs), arrival notices, commercial invoices, and packing lists.
- Ensure compliance with U.S. Customs regulations and other government agency requirements (e.g., FDA, USDA, TSA).
- Track and trace shipments, proactively addressing delays or discrepancies.
- Input shipment data accurately into the company’s system.
- Assist in billing and invoicing processes for import shipments.
- Handle customer complaints professionally and escalate when necessary.
- Maintain up-to-date knowledge of air import regulations and procedures.
- Support internal teams with administrative tasks as needed

Job Requirement:

- 1-3 years of experience in air import, freight forwarding, or logistics customer service.
- Strong communication, organizational, and problem-solving skills.
- Ability to work well independently and in a team environment.

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person



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