Customer Support Executive

2 weeks ago

Delhi, India 24x7 Curodoc Healthcare Pvt Ltd Full time

A customer support executive for healthcare services is responsible for providing excellent customer service to patients and healthcare providers. They are the main point of contact for clients who have questions, concerns, or complaints regarding the company's healthcare services.

The following are the key responsibilities of a customer support executive for healthcare services:
Resolve customer complaints and provide solutions to customer issues.

Maintain a complete and accurate record of all customer interactions and transactions.

Stay up-to-date on healthcare services, policies, and procedures, and ensure that customers have access to accurate information.

Escalate complex customer issues to the appropriate department and follow up on the resolution of such issues.

Continuously strive to improve the customer experience through feedback and suggestions.

Provide training and support to new customer support representatives as needed.

A bachelor's degree in healthcare or a related field is preferred, but relevant work experience may be considered in lieu of formal education.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 9599188330

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