Client Relationship Executive

6 days ago

Kanpur, India FloBiz Full time

**Job Summary**: We are looking for competitive freshers as a Client Relationship Executive (Service Coordinators) to serve & sale and build long lasting relationships with the existing users. He will be positioning My BillBook product to existing paid users and upsell/cross sell to achieve target. He will play a key role in increasing revenue by managing and negotiating with Users/Clients to generate, qualify and manage Upsell/ Renewal of products.

**Roles & Responsibilities**
- Reach out to the paid Leads on a day-to-day basis directly (Face to Face)
- Engage the customer on the Platform & resolve issues if any.
- Should understand the pain points of the users, empathize, and explain how our product would be useful to them and convince them to use.
- Identify, initiate, and nurture relationships with potential prospects that have been identified and build positive relationships with them for future scope of Upsell & Cross Sale.
- Ensuring that the sales are made in compliance to set quality parameters and not giving false information and commitment to users
- Assisting new customers on the queries, creating interests in new/upgraded product offerings
- Building a good professional relation with the existing users to ensure they continue using our product on a long-term basis, resulting in enhanced renewals
- Keep yourself updated with the new feature release and any changes on the product.

**Other Requirements**
- Should have his own vehicle (2 / 4 wheeler) with valid license
- Should have completed graduation
- Decent English, Hindi or other regional language
- Should be a go getter with a love for achieving targets
- Should be friendly and at same time professional goal-oriented person
- Very energetic, quick thinker who is passionate about sales

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