Reservation Executive

2 days ago

Thiruvananthapuram Kerala, India Al Adrak Trading & Contracting LLC(summer sand resort vagamon) Full time

**Telecalling and Customer Interaction**:

- Handling incoming calls from potential guests to provide information about room availability, pricing, special offers, and amenities.
- Making outbound calls to follow up on inquiries, confirm bookings, or promote special packages.
- Answering customer queries regarding hotel policies, cancellations, and modifications.
- **Room Reservations**:

- Accurately processing room reservations via telephone and ensuring that all details such as dates, guest preferences, and payment methods are recorded.
- Managing reservations using hotel booking software (like Opera or other PMS systems).
- **Cross-Selling and Upselling**:

- Promoting additional services such as restaurant bookings, spa appointments, or tours.
- Encouraging guests to book premium rooms or extend their stays.
- **Coordinating with Other Departments**:

- Communicating guest requests and special requirements to relevant departments (housekeeping, F&B, etc.).
- Ensuring smooth coordination between reservations, front office, and sales teams.
- **Customer Relationship Management**:

- Maintaining a polite and professional tone when communicating with guests.
- Building rapport with repeat customers to encourage loyalty.

Skills required for this role include:

- Strong communication and persuasive skills.
- Proficiency in handling customer management software.
- Attention to detail and problem-solving abilities.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Work Location: In person

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