Customer Service Operations
4 days ago
**JD**
Key Objective / Purpose of the Job:
Major Activities
- Voice complaint troubleshooting & resolution with help of various telecom tools
- Network Monitoring and analysis
- Proactive network alarm analysis and reporting.
- Co-ordination with various internal stake holders and as well external international customers for problem resolution
- Escalation/incident handling and management from service assurance perspective till the closure of incident
- Initiate and participate in various CSAT activities.
**II) Person Specification**:
b) Requisite Skills:
- Technical
- Knowledge of TDM /Voip technologies
- Switching, Transmission, IP knowledge
- Hands on switch experience preferably Sonus
- Protocol : SS7, SIP.VOIP
- Evaluating route performance of carriers by testing the route using the standard parameter like PDD, ASR, ACD, FAS, DTMF, etc.
- Analysing the RTP parameter like MOS scores, R-Factor, packet loss, etc. for audio related issues
- Figuring out call failure issues related to the codec
- Complaint Management, 24*7 NOC operations
- Behavioural
Responsible to Manage the shift for International Voice NOC. Good analytical skills and required excellent communications skills.
- Experience
- 4- 8 years of experience
Educational Qualifications:
- B.E. ( E&TC /IT)
- Role:_Telecom - Other
- Salary:_ 5,00,000 - 10,00,000 P.A.
- Industry:_Telecom / ISP
- Department:_Engineering - Hardware & Networks
- Role Category:_Telecom
- Employment Type:_Full Time, Permanent
- Key Skills
- switchingviopVoip Network EngineerSIP
- Voice Service AssurancePDDCDR ANALYSISNetworkingVoipRoutingVOICE TROUBLESHOOTINGnoc operations
- Skills highlighted with ‘‘ are preferred keyskills
Education
- UG:_B.Tech/B.E. in Any Specialization
-
Customer Service
4 days ago
Pune, India Link Talent and Management Service Full timeFull Job Description Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying...
-
Customer Service Executive
2 weeks ago
Pune, India Tata Communications Full time**Job Family Descriptor** **Broad outline of the Role** - The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. **Purpose - Broad objective of the role** **Operating Network - Key External** **Operating Network - Key...
-
Customer Service
2 weeks ago
Pune, Maharashtra, India Cogneesol Full time**Job Title**: Associate/Sr Associate - Customer Service ** Location**: Pune ** Department**: Customer Service ** Reports To**: Team Leader -Operations **Job Summary**: **Key Responsibilities**: **1. Operational Management**: - Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance...
-
Customer Service Executive
2 weeks ago
Pune, India Tata Communications Full time**Job Family Descriptor** **Broad outline of the Role** **Purpose - Broad objective of the role** **Operating Network - Key External** **Operating Network - Key Internal** **Size and Scope of Role - Financial** **Size and Scope of Role - No. of direct reports** **Size and Scope of Role - Total team size** **Size and Scope of Role - Other size...
-
Customer Service Executive
2 weeks ago
Pune, India Tata Communications Full time**Job Family Descriptor** **Broad outline of the Role** **Purpose - Broad objective of the role** **Operating Network - Key External** **Operating Network - Key Internal** **Size and Scope of Role - Financial** **Size and Scope of Role - No. of direct reports** **Size and Scope of Role - Total team size** **Size and Scope of Role - Other size...
-
Customer Service
2 days ago
Pune, India EPIV SOLUTIONS Full timeCompany Overview BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com . Job Overview Hiring for Fresher for the role...
-
Branch operation Executive
1 week ago
Pune, Maharashtra, India Stylein Consultancy Service Full time ₹ 40,00,000 - ₹ 80,00,000 per yearJob Description:JOB DESCRIPTIONCompany NameconfidentialRole Title / CodeBranch Operations ExecutiveRole CodeDesignationExecutiveType of Role (IC/PL)LOB/DepartmentPHFL OperationsPosting LocationReporting AuthorityState Operations HeadCompany BriefCompany is an RBI registered housing finance company. We aim to provide convenient and affordable housing loans...
-
Customer Service
1 week ago
Pune, Maharashtra, India Epiv Solutions Full time ₹ 1,50,000 - ₹ 2,50,000 per yearCompany OverviewBPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of employees, our headquarters are located in Pune. For more information, visit our website at Job OverviewHiring for Fresher for the role of Customer Service, based in...
-
Customer Service Executive
5 days ago
Pune, Maharashtra, India Tata Communications Full time**Job Description**: The role is responsible for planning customer services and operations (Migration Activity). This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. **Responsibilities**: Taking ownership of customer issues reported, solving their problems through by providing...
-
India Customer Service
3 days ago
Pune, Maharashtra, India Syngenta Group Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCompany Description Syngenta Crop ProtectionAs a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is...