Customer Care Executive

2 weeks ago

Jadavpur Kolkata West Bengal, India Zentelex Pvt Ltd Full time

**Location**: Kolkata

**Job Type**: Full-Time
**Department**: Admission & Counseling
**Experience**: 3+ years
**Language Preference**: English, Hindi, Bengali

We are seeking an enthusiastic **Telecaller** to join our **Education products**. The role involves contacting prospective students, guiding them through the MBBS, BDS, and PG admission process, and assisting them with college selection, eligibility, and counseling support.

**Key Responsibilities**:

- Make outbound calls to NEET-qualified leads for MBBS/BDS/PG admission guidance.
- Clearly explain the admission process, eligibility criteria, counseling rounds, and important dates.
- Maintain daily records of calls, follow-ups, and student interest in CRM or Excel.
- Schedule counseling appointments and follow up with students/parents.
- Stay updated with current medical colleges, cut-offs, fee structures, and NEET guidelines.
- Minimum 12th pass or graduate in any discipline.
- Excellent communication skills (spoken and written).
- Ability to handle calls patiently and professionally.
- Prior experience in telesales or education counseling preferred but not mandatory.
- Must be self-motivated, target-oriented, and confident.

**What We Offer**:

- Fixed salary + incentives (based on performance).
- Daily/weekly performance bonuses.
- Training on NEET counseling and admission process.
- Opportunity to grow in the education counseling field.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9686987799

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