Academic Support Executive

1 week ago

Navi Mumbai Maharashtra, India Edujam LLP Full time

**Job Title**: Academic Support Executive

**Company**: Edujam LLP
**Location**: Navi Mumbai and Thane, Maharashtra

**Job Type**: Full-Time
**Experience Level**: 0-2 Years (Freshers Encouraged to Apply)
**Salary Range**: ₹16,000 - ₹22,000 per month
**Industry**: Education / EdTech

**About the Role**:
Edujam LLP is seeking a proactive and student-focused **Student Support Executive** for our Thane center. This role involves managing the end-to-end support journey for students, ensuring their academic needs are met with empathy and efficiency. You will be a vital link between students, internal departments, and our partner universities, contributing to a smooth and satisfying academic experience.

**Roles and Responsibilities**:
**Student Onboarding & Document Handling**:

- Verify and manage academic and identification documents submitted by students during admissions and course progress.

**Student Assistance & Query Management**:
**Fee Collection & Financial Tracking**:

- Support fee collection processes, issue receipts, and maintain accurate financial records for each student.

**Academic Communication**:

- Share critical updates on assignments, exams, results, and university circulars with students in a timely manner.

**Data & Record Maintenance**:

- Maintain well-organized student records in both digital systems and physical files.

**Follow-Up Activities**:

- Regularly follow up with students regarding pending fees, missing documents, or required updates.

**Internal Coordination**:

- Liaise with internal departments and university contacts to resolve academic or administrative matters effectively.

**Operational Support**:

- Assist with academic events, exam registrations, result dissemination, and other student-related processes.

**Who Can Apply**:

- **Education**: Bachelor's Degree in any stream (mandatory).
- **Languages**: Fluency in **Hindi and English** (spoken and written) is required.
- **Experience**: 0-2 years; **freshers** passionate about education and student success are welcome to apply.

**Skills Required**:

- Excellent verbal and written communication skills
- Strong interpersonal and conflict resolution abilities
- Well-organized with keen attention to detail
- Empathetic and patient when addressing student concerns
- Ability to multitask and manage time efficiently

**Work Schedule**:

- **Days**: Monday to Saturday
- **Timing**: 10:00 AM to 7:00 PM

**What You’ll Gain**:

- Hands-on experience in student relationship and support services
- Exposure to university-level academic processes and operations
- Development in communication, coordination, and documentation skills
- Career growth opportunities in the EdTech and education sector
- A collaborative, student-first work environment

**How to Apply**:
For queries, contact**:+91 93727 24691**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

**Benefits**:

- Internet reimbursement
- Paid time off

Work Location: In person

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