Building Material

2 weeks ago

Ghaziabad Uttar Pradesh, India Prime Search Full time

*ROLE DESCRIPTION *
- Complaint Handling: Receive, log, and address all resident complaints related to building maintenance, facilities, and other concerns.
- Maintenance Coordination: Oversee the day-to-day maintenance operations, coordinate with vendors and service providers for repairs, and ensure that common areas, equipment, and infrastructure are well-maintained.
- Query Management: Act as the first point of contact for residents' queries, providing timely and accurate information about building services, rules, and maintenance schedules.
- Issue Resolution: Ensure quick and efficient resolution of maintenance issues, including electrical, plumbing, and structural repairs, working closely with the technical team.
- Vendor Management: Liaise with third-party service providers for regular maintenance, repair, and facility management tasks, ensuring the quality and timeliness of their work.
- Documentation & Reporting: Maintain records of complaints, service requests, and work orders. Provide periodic reports on maintenance activities and customer satisfaction levels.
- Budget Management: Assist in tracking maintenance expenses and ensuring cost-effective solutions for building upkeep.
- Preventive Maintenance: Plan and implement preventive maintenance schedules to minimize breakdowns and avoid emergency repairs.

Qualifications & Skills
- Education: Bachelor's degree or diploma in Facility Management, Engineering, or a related field.
- Experience: Minimum of 2-3 years of experience in building maintenance, facility management, or customer support roles, preferably in residential or commercial complexes.
- Customer Service Skills: Strong communication and interpersonal skills, with the ability to handle complaints and queries professionally and empathetically.

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8882441858
Application Deadline: 28/10/2024
Expected Start Date: 23/10/2024

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