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Us Voice Process Executive

2 weeks ago

Kochi Kerala, India Advenxa Pvt.Ltd Full time

**US Voice Process Executive**

Location**: Kochi, Infopark**

Qualification**:Graduation (mandatory)**

**2 - 3 years of experience in BPO voice process**

Salary**: ₹17,000 - ₹30,000 CTC per month (Based on exp and package)**

Work Days**:5 Days a Week (Saturday & Sunday Off)

Shift**:Night Shift (6 PM - 3 AM)

We are hiring **US Voice Process Executive**for a reputed BPO located at Infopark, Kochi. As a Voice Process Executive, you will be responsible for handling customer interactions via inbound and outbound voice calls. You must ensure excellent customer service by resolving queries, providing solutions, and adhering to process guidelines.

**Responsibilities**:

- Handle inbound and outbound customer calls
- Deliver exceptional service and ensure high customer satisfaction
- Accurately document customer interactions in the system
- Meet individual and team performance targets (KPI driven)
- Follow process guidelines and maintain quality standards
- Collaborate with internal teams to resolve customer concerns

**Requirements**:

- Graduation in any discipline (mandatory)
- Strong communication and problem-solving skills
- Willingness to work Night Shift (6 PM - 3 AM)
- Customer-focused and good interpersonal skills

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Application Question(s):

- Do you have provisional or consolidated certificate?

**Experience**:

- US Voice: 1 year (preferred)

**Language**:

- English (required)

License/Certification:

- Graduation (required)