Bpo Call Center Executive

1 day ago

Gurugram Haryana, India AtoZ virtual Full time

We are hiring for one of our reputed client for Gurgoan:
Key Responsibilities:

- **Inbound Call Management**:
○ Provide accurate information about products, services, and policies.

○ Resolve issues efficiently, escalating complex cases as needed.
- **Outbound Outreach**:
○ Proactively contact potential or existing customers for sales, follow-ups, surveys, or lead generation.

○ Identify customer needs, pitch relevant offerings, and close transactions when applicable.
- **CRM & Documentation**:
○ Maintain comprehensive records of all interactions in the CRM system.
- Track call details, resolutions, and lead outcomes. **Quality, Metrics & Feedback**:
○ Adhere to scripts and quality standards, meeting KPIs like AHT, FCR, conversion rates, and CSAT.

○ Participate in coaching sessions, attend training, and contribute to process improvement initiatives.

**Requirements**:
Languages: English, Hindi - both fluent; Tamil, Telugu languages - would be an advantage.

Multilingual abilities to support diverse customer demographics are preferable.

High school diploma or equivalent; bachelor’s degree preferred.

1-2 years of experience in a BPO, call center, or customer service environment.

Strong verbal and written communication with excellent active listening ability.

Customer-centric attitude with empathy, patience, and adaptability.

Effective problem-solving, multitasking, and time management skills

**What We Offer**:
Competitive salary with performance bonuses

28 paid vacation days

Growth in an international, collaborative team

Internet costs compensation

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you a immediate joiner?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Gurugram, Haryana (preferred)

Work Location: In person

**Speak with the employer**
+91 8506965905

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