Call Center Executive

19 hours ago


Gurugram, India Max Healthcare Full time

Executive- Call Center

Core Responsibilities

  • To handle both inbound & outbound calls
  • To educate the people calling about the facilities offered by the Home Healthcare
  • To transfer the incoming calls to the correct extension.
  • Proper diversion or handling of calls in case the person is not available.
  • To handle emergency codes e.g. code blue, bomb threat.
  • Customer Feedback Entry in complaint Tracker.
  • Daily update of equipment & Physio entries, GMC, SMC in Handover.
  • VIP list Updating
  • Tracking of staff deputed to Homecare Services
  • Responsible for calls on IVR
  • Coordination for patient requirement
  • Responsible for Daily census
  • Responsible for her call conversion
  • Responsible for Web query
  • Responsible for daily handover report to HOD
  • Responsible for field Report

Interested candidates can share their resumes


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