Call-center Operator

1 day ago

Gurugram Haryana, India Group of companies Eurasia Full time

**About Company**:
Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring. We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth.
About the Role
As a BPO Call Center Executive, you will be the first point of contact for our customers and prospects, managing both inbound and outbound interactions. Your mission is to deliver exceptional service, foster strong relationships, and drive business outcomes. This role is vital to our brand reputation and customer retention strategy.
**Shift Timings**: 10 AM - 7 PM IST - 5 / 2
**Experience**: 1+ years in BPO, call center
**Key Responsibilities**:

- Inbound Call Management:

- Provide accurate information about products, services, and policies.
- Resolve issues efficiently, escalating complex cases as needed.
- Outbound Outreach:

- Proactively contact potential or existing customers for sales, follow-ups, surveys, or lead generation.
- Identify customer needs, pitch relevant offerings, and close transactions when applicable.
- CRM & Documentation:

- Maintain comprehensive records of all interactions in the CRM system.
- Track call details, resolutions, and lead outcomes. Quality, Metrics & Feedback:

- Adhere to scripts and quality standards, meeting KPIs like AHT, FCR, conversion rates, and CSAT.
- Participate in coaching sessions, attend training, and contribute to process improvement initiatives.

**Requirements**:
**Languages**: English, Hindi - both fluent; Tamil, Telugu languages - would be an advantage.
Multilingual abilities to support diverse customer demographics are preferable.
High school diploma or equivalent; bachelor’s degree preferred.
1-2 years of experience in a BPO, call center, or customer service environment.
Strong verbal and written communication with excellent active listening ability.
Customer-centric attitude with empathy, patience, and adaptability.
Effective problem-solving, multitasking, and time management skills

**Benefits**:
Competitive salary with performance bonuses
28 paid vacation days
Growth in an international, collaborative team
Internet costs compensation

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