Customer Care

1 week ago

Rajkot Gujarat, India fuerte developers Full time

**Troubleshooting and Issue Resolution**: Listen actively to customer concerns, troubleshoot technical issues, and provide accurate solutions or workarounds. Document customer interactions and resolutions in our CRM system for future reference.
- **Product Knowledge and Training**: Develop a deep understanding of our products or services to effectively assist customers with inquiries, provide product demonstrations, and offer guidance on product usage and best practices. Stay updated on product updates, new features, and changes to policies or procedures.
- **Escalation Management**: Collaborate with internal teams, including Engineering, Sales, and Product Development, to escalate complex issues or bugs and ensure timely resolution. Advocate for the customer by providing feedback and insights to improve the overall customer experience.
- **Customer Education and Self-Service Support**: Proactively educate customers on self-service options, such as knowledge base articles, FAQs, and video tutorials, to empower them to troubleshoot common issues independently.
- **Customer Feedback and Satisfaction**: Solicit feedback from customers to gauge satisfaction levels, identify areas for improvement, and implement strategies to enhance the customer experience. Monitor customer satisfaction metrics and KPIs to track performance and identify trends.
- **Maintain Documentation**: Create and update support documentation, including FAQs, troubleshooting guides, and standard operating procedures, to ensure consistency and accuracy in customer support processes

Pay: ₹10,000.00 - ₹25,000.00 per month

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

Work Location: In person

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