Technology Support Ii

1 day ago

Mumbai Maharashtra, India JPMorganChase Full time

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

**Job responsibilities**
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders

**Required qualifications, capabilities, and skills**
- Formal training or certification in Technology Support concepts and 2+ years of applied experience.
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proficiency in SQL and handling large datasets.
- Comfort with Unix/Linux environments.
- Strong analytical and problem-solving skills.
- Basic scripting skills (Python, Shell scripting, etc.).
- Exposure to observability and monitoring tools and techniquesFamiliarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

**Preferred qualifications, capabilities, and skills**
- Proficiency in general-purpose programming languages or automation scripting.
- Advantageous to have business domain knowledge in Risk Management, Finance, or Compliance, and experience with Data Analytics/Visualization tools.
- Beneficial to have knowledge and experience in big data architecture, cloud computing platforms, and DevOps CI/CD toolsets.
- Familiarity with AI/ML technologies is considered a plus.

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