Production Management, Issues Management – Technology Support Ii
8 hours ago
Job Category Technology Support Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation As a Technology Support II team member in Commercial Investment Bank Payments Technology team you will play a vital role in ensuring the operational stability availability and performance of our production application flows Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement Job responsibilities Ensure timely and accurate resolution of Issues Management cases This requires you to conduct research identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved Effectively communicate analysis of issues to internal and external stakeholders as directed Builds and maintains strong relationships with Relationship Managers Client Service Account Managements and Technology teams to identify process improvement opportunities Ensures cases are resolved within established timelines for completion Required qualifications capabilities and skills 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services Should have experience in a Customer or Client Facing related role Experience with AWS Snowflake AWS Splunk Oracle Database and SQL query experience writing and modifying complex queries Excellent communication skills organizational skills and time management skills Excellent technical skills and business acumen related to data management and payments processing Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library ITIL framework Preferred qualifications capabilities and skills Knowledge of one or more general purpose programming languages or automation scripting Experience with help desk ticketing systems Ability to influence and lead technical conversations with other resolver groups as directed Exposure to observability and monitoring tools and techniques Experience in Large Language Models LLM and Agentic AI
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Mumbai, Maharashtra, India JPMorgan Chase Full timeJob Category Technology Support Job Responsibilities Ability to serve as a Senior SME within the Issues Management Team Ensure timely and accurate resolution of production issues This requires you to conduct research identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved...
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Mumbai, India JP Morgan Chase & Co. Full timeJob Description Job Responsibilities: - Ability to serve as a Senior SME within the Issues Management Team - Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved - Effectively...
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Mumbai, Maharashtra, India JPMorgan Chase Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Responsibilities:Ability to serve as a Senior SME within the Issues Management TeamEnsure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolvedEffectively communicate root cause...
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Mumbai, Maharashtra, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJOB DESCRIPTIONJob Responsibilities:Ability to serve as a Senior SME within the Issues Management TeamEnsure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolvedEffectively communicate...
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Mumbai, Maharashtra, India JPMorgan Chase Full timeJob Category Technology Support Be at the heart of transforming visions into market-ready products while you navigate through and solve complex challenges In this dynamic environment you ensure smooth product delivery and support change initiatives marking a significant step in your career growth and innovation journey As a Senior Product Delivery Associate...
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Mumbai, India JP Morgan Chase & Co. Full timeJob Description Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in...
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Mumbai, Maharashtra, India JPMorganChase Full timeJOB DESCRIPTIONBe at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.As a Senior Product Delivery Associate in Commercial...
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Mumbai, Maharashtra, India JPMorgan Chase Full timeBe at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.As a Senior Product Delivery Associate in Commercial & Investment...
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Technology Support II
1 day ago
Mumbai, Maharashtra, India JPMorganChase Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJOB DESCRIPTIONJoin a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows....
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Technology Support II
1 day ago
Mumbai, Maharashtra, India JPMorganChase Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearDescriptionJoin a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your...
