Jewellery CRM Executive

2 days ago


Ina Colony Amritsar Punjab, India Prem Kumar Jewellers Full time

**Job Summary**:
**Key Responsibilities**:

- **Customer & Vendor Support**:

- Handle and resolve customer and vendor queries regarding products, orders, repairs, or complaints.
- Ensure timely and professional communication to maintain high customer satisfaction.
- Escalate complex issues to the appropriate teams while following up for resolution.
- **Tele-Collections & Follow-ups**:

- Conduct telephonic follow-ups for pending payments or dues.
- Maintain accurate records of collections and commitments.
- Coordinate with finance/accounts teams for smooth payment reconciliation.
- **Appointment Scheduling**:

- Fix appointments for customers with sales consultants or designers.
- Ensure all appointments are confirmed, rescheduled if necessary, and properly logged in the CRM system.
- **Order Management**:

- Track order status and provide timely updates to customers and vendors.
- Coordinate with inventory, production, and logistics teams to ensure accurate and timely delivery.
- **CRM & Documentation**:

- Maintain and update the CRM database with customer, vendor, and order details.
- Generate reports related to customer interactions, collections, appointments, and order status.
- Provide insights and feedback to management for improving customer experience.

**Required Skills & Qualifications**:

- Bachelor’s degree in any field.
- 1-3 years of experience in CRM, customer service, or sales support, preferably (but not mandatory) in jewelry or luxury retail.
- Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
- Customer-centric attitude with problem-solving skills.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person



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