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Guest Relations Associate

2 weeks ago

Mohali, India PVR CINEMAS Full time

**LOCATION: VR Punjab, PVR Gold Class**

**JOB TITLE**:
Guest Relations Associate

**DEPARTMENT**

Operations

**JOB PURPOSE**:
To provide excellent service to patrons so that their experience will be worth remembering.

**DUTIES AND RESPONSIBILITIES**:

- To personally greet the customers and other affluent people at each touch point with correct salutation
- Service on seat, suggestive & Up selling,
- Efficient Cash handling, inventory management at POS
- Customer query handling
- Well versed with Movie synopsis and genre
- Maintaining all required registers for PVR classic
- Taking effective orders and satisfying the customers
- Box office handling, ticketing and reporting

**SPECIFICATIONS**:
Qualification:

- **Educational**: 10+2
- **Professional**: Graduation in Hotel Management

Experience: 0-1years in a similar role in a reputed organisation in Service/Hospitality/Retail industry.

Working conditions: In Cinemas

Competencies:

- Proficiency in using MS Office
- Team Building Skills
- Interview Skills
- Strong operational background in a multi-location business;
- Creative thinker with high degree of integrity and discipline;
- Strong knowledge of consumer/cultural trends;
- Interpersonal and negotiating skills;
- Well-developed relationship building skills;
- Excellent conflict resolution skills;
- Self-motivation and drive towards winning and a “can do” attitude;
- Fluency in English

Salary Range**: 12,018 CTC + Incentives upto 6000/
- **Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Mohali, Mohali - 160055, Punjab: Reliably commute or planning to relocate before starting work (required)