Shift Supervisor

**Job Description**:
**SHIFT SUPERVISOR**
- Responsibilities and essential job functions include but are not limited to the

following:

- Acts with integrity, honesty, and knowledge that promote the culture and values

of TATA Starbucks.
- Anticipates customer and store needs by constantly evaluating environment and

customers for cues.
- Maintains a calm demeanour during periods of high volume or unusual events to

keep store operating to the prescribed standard so as to set a positive example for

the shift team.
- Assists with new partner training by positively reinforcing successful

performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in

partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and

respectful coaching and feedback to partners on shift to ensure operational

excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a ‘customer

comes first’ attitude and connecting with the customer. Discovers and responds to

customer needs.
- Develops positive relationships with shift team by understanding and addressing

individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing

duties as assigned.
- Follows TATA Starbucks operational policies and procedures, including those for

cash handling and safety and security, to ensure the safety of all partners during

each shift.
- Follows all cash management and cash register policies and ensures proper cash

management practices are followed by shift team.
- Follows up with baristas during the shift to ensure the delivery of legendary

customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all

customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing

organizational tools and by collaborating with the store manager to find new,

creative, and effective methods of recognition.
- ) )

**Work location**: Bathinda

**Work Mode**: WFO

**Job Requirements**:1

**Educational Qualification**: UG-Non Engineering

Additional Information
Not Updated

Other Details
Weekly Working Days: 6
OFF Days Comment: Not Updated
Salary Type: Not Updated
Salary : Not Updated

Other Description
Industry Type: Food, FMCG, Agriculture
Employment Type: Full Time
Role Category: Food, FMCG, Agriculture

Education
B.Com
Other
BBM/BBA
BBA / BBM
BHM
Hotel management

Key Skills

Customer Support

Communication skills

Customer Relationship Management

About Company

Tata Starbucks Private Limited, formerly known as Tata Starbucks Limited, is a joint venture company, owned by Tata Consumer Products and Starbucks Corporation, that owns and operates Starbucks outlets in India.

Company Info
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