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Customer Service Executive

2 weeks ago

Mohali, India Virtual Oplossing Pvt. Ltd. Full time

1. Represent the customer in all aspects of the business.
2. Present the perspective of customer in internal meetings involving business and product decisions.
3. Ensure a great customer experience.

**Tasks: -**
Speaking to customers to understand their goals and requirements and providing inputs to the business and product teams
Solve issues, questions, and concerns
Ensure all the commitments to the customers are met by coordinating with various internal departments
Maintain accurate data of all aspects relating to the customers
Excellent written & verbal communication skills
Empathy to understand customer needs and pains
Adaptable in a fast-paced, start-up environment

**Experience**:2 years of minimum Experience in customer query handling
**Role**:Customer Success Associate
**Functional Area**: International BPO Voice Process
**Type**:Full Time, Permanent
**Education**: Any Graduate or above
**Key Skills**: Executive query, SMS, Customer experience

**Job Types**: Full-time, Regular / Permanent

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹40,000.00 per month

Schedule:

- Monday to Friday
- Morning shift
- Night shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)