Customer Service Executive

2 days ago

Mohali, India Awburn Innovations Full time

A Customer Service Executive, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**

**Customer Service Responsibilities list**:

- Manage the all incoming phone calls from customers
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Telecommunication: 2 years (required)

**Language**:

- English (required)

Work Location: One location

**Speak with the employer**
+91 6395637809

  • Customer Service Representative

    1 day ago

    Mohali, Punjab, India Integgral Corporate Service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...

  • Customer Care Executive

    2 days ago

    Mohali, Punjab, India Customer Solutions Full time

    **Position Overview**: **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Provide accurate information regarding products/services and resolve customer inquiries effectively. - Assist customers with placing orders, processing returns, and resolving complaints or issues. - Maintain thorough...

  • Customer Service Executive

    2 days ago

    Mohali, Punjab, India Kodex Global Constructions Chemical Pvt. Ltd. Full time

    Our organization is excited to announce that we are looking for a reliable Customer service Executive to join our Australian based Company. As a Customer service Executive, you will be responsible for overseas calls and sales. You will be expert in managing all sales activities such as Overseas Calling and sales. You will also be responsible for setting...

  • Customer Care Executive

    1 hour ago

    Mohali, India Jobdunia service private limited Full time

    MOHALI Hiring for customer care executive Salary upto 40K CTC (depends on experience and interview) Face to face interview Work from office Rotational shifts and week off Immediate joiners required Excellent English communication skills required **Job Types**: Full-time, Fresher **Salary**: Up to ₹40,000.00 per month **Benefits**: - Provident...

  • Customer Service Representative

    2 weeks ago

    Mohali, India Jobdunia service private limited Full time

    We are hiring for Customer care Executives for Mohali and Chandigarh location. Work form office Rotational shifts and rotational week offs Virtual/Face to face interview Excellent English communication skills required International process Salary (Basic - 20100/- and Night shift allowance - 3000/-) Immediate joiners are required **Salary**: Up to...

  • Customer Service Executive

    1 hour ago

    Mohali, India InfluxService Full time

    **Designation: - Customer Service Executive** **Job Location: - Mohali, Punjab** As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be...

  • Customer Care Associate

    2 weeks ago

    Mohali, India Miracle Service Full time

    URGENT HIRING !! Profile - **Customer Care Executive** Qualification: Graduate Exp: 0-2 yrs Gender: Female Location: Mohali, Punjab **Salary**: negotiable **JOB DESCRIPTION** - Manage large amounts of incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts...

  • Customer Service Executive

    1 hour ago

    Mohali, India Kalp Solutions Full time

    **Urgent Hiring!!!!!** Job Title: - Customer Service Executive Job Location: - Noida Experience: - minimum 1 year in BPO **Salary**: - 20k-38k as per Experience *12/graduate can apply *Proficiency in English must. *Night Shift *No cab facilities *Joining bonus upto 38k *Prior experience in international voice process **Salary**: ₹20,000.00 -...

  • Customer Service Executive

    2 weeks ago

    Mohali, India Virtual Oplossing Pvt. Ltd. Full time

    1. Represent the customer in all aspects of the business. 2. Present the perspective of customer in internal meetings involving business and product decisions. 3. Ensure a great customer experience. **Tasks: -** Speaking to customers to understand their goals and requirements and providing inputs to the business and product teams Solve issues, questions,...

  • Customer Care Executive

    2 weeks ago

    Mohali, India Integgral Corporate Service Full time

    **Responsibilities**: - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and...