Delmia Support Engineer-2

1 week ago

Bengaluru Karnataka, India Realign LLC Full time

**Job Type: Contract**:
**Job Category: IT**:
**Job Title: Delmia Support Engineer**

**Location**: Bangalore only
**Experience Level**: 4+ Years

**Job Summary**:
**Key Responsibilities**:

- Troubleshoot and resolve user issues logged in **ServiceNow** within defined SLA metrics (P1/P2/P3/P4).
- Support **change management**, and **BOM management** processes.
- Develop and maintain **EKL scripts**, **VBA macros**, **CAA customizations**, and **automation scripts** (PowerShell, Batch, C#).
- Manage Multi site **FCS**, **DSLS**, **3DIndex**, **3DPas**sport**, and **FTS (Master/Slave Configuration)** servers for optimal performance and uptime.
- Administer user accounts, license assignments, and centralized settings using **Member Management**.
- Collaborate with DS Support/R&D and User teams to raise and follow up on **SRs/CRITSITs**, test debug kits, and deploy pinpoint fixes.
- Create and maintain documentation including **KT guides**, **training materials**, and **best practices**.

**Required Skills & Qualifications**:

- 3+ years of experience in **3DEXPERIENCE platform support**, especially with **DELMIA** and **CATIA**.
- Strong knowledge of **PLM concepts**, **digital manufacturing**, **process planning and Work instruction generation**.
- Proficiency in **EKL**, VB, **C#**, and scripting for automation.
- Experience with **ASFALIS Elysium Converter**, **XPDM**, and CAD data migration.
- Familiarity with tools like **Jira**, **Bitbucket**, **Confluen**ce**, and **SourceTree**.
- Certifications in 3DEXPERIENCE (Solution Architect, Infrastructure Consultant, etc.) are a strong plus.

**Preferred Attributes**:

- Excellent problem-solving and communication skills.
- Ability to work independently and in cross-functional teams.
- Strong documentation and training capabilities.
- Experience in customer-facing roles and global project environments.

**Required Skills**: DevOps Engineer

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