Associate - IT Site Support

20 hours ago

Chennai Tamil Nadu, India The Lincoln Electric Company Full time

Associate - IT Site Support
- Location**:Chennai**
Employment Status**:Salary Full-Time**
Function**:Information Technology**
Req ID**:27682**
- Job Responsibilities- Provide advanced technical support and assistance to end-users, resolving hardware and software issues promptly and effectively.
- Install, configure, and maintain desktops, laptops, mobile devices, printers, and other computer peripherals.
- Manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning.
- Identify and resolve network connectivity and general IT-related issues for end-users. Escalate complex problems to higher-level IT teams when necessary.
- Maintain detailed records of support requests, solutions, and configurations. Create and update technical documentation and knowledge base articles.
- Implement and enforce security policies and best practices, ensuring the protection of sensitive data and compliance with security regulations.
- Experience with A/V conference room equipment and conference room troubleshooting.
- Collaborate with other IT teams, including desktop engineers, network administrators and system administrators, to resolve issues that require cross-functional expertise.
- Provide training to end-users on hardware and software usage, best practices, and security awareness.
- Maintain an inventory of IT assets, including computers, peripherals, and software licenses.
- Manage relationships with hardware and software vendors to facilitate warranty claims, repairs, and procure necessary equipment.
- Job Requirements- Bachelor’s degree in computer science (equivalent), and two years of experience
and management. 3-5 years of experience required if no degree.
- Working knowledge of Microsoft Active Directory, Microsoft M365 technologies (Teams,

meetings, OneDrive, Enterprise Apps, Intune), Windows OS, Apple iOS, administration
and security, deployment and management, automation technologies
- Experience with extensive hardware, network and software troubleshooting.
- Hands on experience on LAN/ WAN Networks; working and managing a switched

network.
- Experience on how to make LAN cables, working with Wi-Fi / Access point

configurations
- In depth knowledge of MS Teams, and other video conferencing and projection

solutions,
- Strong verbal and written communication skills, as you will interact with end-users of

varying technical backgrounds.
- Excellent problem-solving and critical thinking abilities to diagnose and resolve technical

issues efficiently.
- A strong commitment to providing excellent customer service and a patient, friendly

demeanor.
- Ability to work effectively in a team and collaborate with other IT professionals.
- Efficiently manage and prioritize multiple support requests and tasks.
- Stay updated on the latest technological trends and adapt to new tools and

technologies.
- Understand IT security best practices and the ability to enforce security policies.

**Job Segment**:Computer Science, Welding, Fabrication, Network, Technical Support, Technology, Manufacturing

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