
Customer Service Representative
3 days ago
Position: Customer Service Representative - Outbound Calling (HVAC Process)
Number of Openings: 3
Experience Required: 1-2 years in outbound calling, preferably in a service-based or sales environment
Salary Range: ₹30,000 - ₹35,000/month
Working Hours: 10-hour shift, 6 days/week (US shift: 6:30 PM - 4:30 AM IST)
Location: Mohali Office - On-site
Key Responsibilities:
- Making outbound calls for appointment scheduling, follow-ups, and membership promotions
- Recording accurate customer and call data in CRM systems
- Adhering to scripts and guidelines to ensure consistent quality
- Meeting daily/weekly call and conversion targets
- Conducting customer satisfaction surveys
- Coordinating with the US team for a smooth service workflow
Pay: ₹30,000.00 - ₹35,000.00 per month
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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Customer Service Representative
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