Front Office Receptionist

2 days ago

Kottayam, India HOTEL AARIYAAS REGENCY Full time

**Responsibilities and essential job functions include but are not limited to the following**:

- **Master the technical skills of the Front Desk Operations**:

- **Learn the tasks and responsibilities of the Reception**:

- **Maintain high standards of teamwork with the Front Office Team**:

- Possess an upbeat personality with a desire to deliver outstanding customer service to our guests.
- Maintains a high level of professional appearance and demeanor.
- Maintain the highest level of confidentiality in all areas.
- Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve, to effectively deal with internal and external customers.
- Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
- Demonstrate good communication skills and convey information and ideas.
- Ability to perform basic math, and understand financial information.
- Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property..
- Review weekly group reservations for pick-up and cut-off dates.
- Provides excellence in guest service and monitors guest satisfaction and makes corrections in areas of opportunity and follows up with all staff members creating a culture of service excellence.
- Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
- Uses persuasive selling techniques to sell rooms and promote all marketing programs.
- Oversee and operate all front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Operate basic office equipment.
- Understands, communicates and updates, hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
- Responsible for key control. Issues and receives both room keys and master keys.
- Process all lost and found items according to policy..
- Participates in and supports a positive, enjoyable work environment.
- Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
- Performs other duties as assigned.

**Qualifications**

**Qualifications**:

- **Hospitality Graduates with experience.**:

- **Knowledge of ID’s would be of advantage**:

- **Read, write, and speak English fluently**:

- **Analytical skills**:

- **Good interpersonal and communication skills**:

- **Leadership/People management skills**

Pay: From ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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