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Customer Support Representative

2 weeks ago

Ahmedabad, India Esmsys Pvt Ltd Full time

We are looking for Customer Service Representative having 1-2 years of exp to manage calls, customer service inquirers, etc,

Main Activities:

- Open and maintain customer records by updating account information in the backend
- Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
- Resolve product or service problems by clarifying the customer's complaint / issues
- Prepares product or service reports by collecting and analysing customer information
- Contribute to team effort by accomplishing related results as required

What are we looking for:

- Having Experience in international semi
- voice calling process.
- Excellent verbal communication skills in English is a must
- Knowledge / understanding of online user behaviour
- Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
- Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
- Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner
- Nigh shift experience will be an additional benefit.
- Shift timing will be of 9 hours between 6 PM to 7 AM

Offers:

- Excellent compensation — well above the market average
- Extensive opportunities for growth and professional development thanks to our mentoring system
- Alternate Saturdays working according to roster

**Salary**: ₹16,000.00 - ₹22,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (preferred)
- total work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9428130839