Inbound Call Agent

3 days ago

Naraina Ind Area Delhi Delhi, India Web Inforce Full time

As an Inbound Female Call Agent, you will be responsible for handling incoming calls from customers or clients, addressing their inquiries, resolving issues, and providing exceptional customer service. This role requires effective communication skills, a customer-centric mindset, and the ability to navigate through various systems and databases to retrieve information. The goal is to ensure customer satisfaction by delivering a positive and efficient experience during each interaction.

**Key Responsibilities**:
**Customer Interaction**: Answer incoming calls promptly and professionally.
Listen actively to customers' concerns, questions, or issues.
Provide accurate and relevant information to address customer inquiries.

**Issue Resolution**: Identify and assess customer needs to resolve problems or escalate issues as necessary.
Utilize problem-solving skills to address customer concerns in a timely and effective manner.
Collaborate with other departments or teams to resolve complex issues.

**Product/Service Knowledge**:Maintain a comprehensive understanding of the products or services offered by the company.
Stay informed about updates, changes, or new features to effectively communicate with customers.

**Documentation**:Accurately document each customer interaction, including the nature of the inquiry and the resolution provided.
Update customer records and databases with relevant information.

**Quality Assurance**:Adhere to established scripts, guidelines, and procedures to ensure consistent service quality.
Participate in ongoing training to enhance product knowledge and customer service skills.

**Cross-Selling and Up-Selling**:Identify opportunities to promote additional products or services based on customer needs.
Demonstrate a proactive approach to enhance customer value and satisfaction.

**Adaptability**:Handle a variety of customer personalities and scenarios with professionalism and empathy.
Adapt to changes in procedures, products, or services.

**Qualifications**:

- High school diploma or equivalent; additional education or certifications are a plus.
- Proven experience in customer service or a related field.
- Excellent verbal communication skills and active listening abilities.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer relationship management (CRM) software is advantageous.
- Ability to work in a fast-paced environment and handle a high volume of calls.

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Naraina Ind. Area, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

**Speak with the employer**
+91 7703987136

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