Inbound Call Agent

9 hours ago

Naraina Ind Area Delhi Delhi, India Web Inforce Full time

As an Inbound Female Call Agent, you will be responsible for handling incoming calls from customers or clients, addressing their inquiries, resolving issues, and providing exceptional customer service. This role requires effective communication skills, a customer-centric mindset, and the ability to navigate through various systems and databases to retrieve information. The goal is to ensure customer satisfaction by delivering a positive and efficient experience during each interaction.

**Key Responsibilities**:
**Customer Interaction**: Answer incoming calls promptly and professionally.
Listen actively to customers' concerns, questions, or issues.
Provide accurate and relevant information to address customer inquiries.

**Issue Resolution**: Identify and assess customer needs to resolve problems or escalate issues as necessary.
Utilize problem-solving skills to address customer concerns in a timely and effective manner.
Collaborate with other departments or teams to resolve complex issues.

**Product/Service Knowledge**:Maintain a comprehensive understanding of the products or services offered by the company.
Stay informed about updates, changes, or new features to effectively communicate with customers.

**Documentation**:Accurately document each customer interaction, including the nature of the inquiry and the resolution provided.
Update customer records and databases with relevant information.

**Quality Assurance**:Adhere to established scripts, guidelines, and procedures to ensure consistent service quality.
Participate in ongoing training to enhance product knowledge and customer service skills.

**Cross-Selling and Up-Selling**:Identify opportunities to promote additional products or services based on customer needs.
Demonstrate a proactive approach to enhance customer value and satisfaction.

**Adaptability**:Handle a variety of customer personalities and scenarios with professionalism and empathy.
Adapt to changes in procedures, products, or services.

**Qualifications**:

- High school diploma or equivalent; additional education or certifications are a plus.
- Proven experience in customer service or a related field.
- Excellent verbal communication skills and active listening abilities.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer relationship management (CRM) software is advantageous.
- Ability to work in a fast-paced environment and handle a high volume of calls.

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Naraina Ind. Area, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

**Speak with the employer**
+91 7703987136

  • Inbound Call Centre Operator

    2 weeks ago

    Naraina Ind. Area, Delhi, Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full time

    We have an opportunity for Voice or non voice process. **Job Responsibility**: - Resolving customer complaints & queries brought to your attention under a specific timeline through calls. - Handling inbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements and skills** - Good Communication skills...

  • Inbound Sales Agent

    9 hours ago

    Naraina, Delhi, Delhi, India Web Inforce Full time

    e are looking for a motivated Female Inbound Sales Agent to join our dynamic sales team. As an Inbound Sales Agent, you will be responsible for handling incoming, leads, and customer requests, with the primary goal of converting these interactions into sales. This role requires excellent communication skills, a strong understanding of our products or...

  • Call Center Executive/bpo

    2 days ago

    Delhi, Delhi, India ADVANTAGE INFRABUILD Full time

    Key Responsibilities - Our primary calls consist of: Primary role of the Customer Service Representative (Inbound Sales) supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. - Customer Service: Customer calls consist of general...

  • Calling Agent

    1 week ago

    Chhattarpur, Delhi, Delhi, India wilyer private limited Full time

    **Key Responsibilities** - Make outbound calls to prospective customers to promote products/services. - Handle inbound calls, respond to customer inquiries, and provide accurate information. - Maintain records of calls, customer details, and outcomes in the CRM system. - Follow up with potential leads to convert them into sales opportunities. - Understand...

  • Calling Agent

    4 days ago

    Janakpuri, Delhi, Delhi, India sudhmura services Full time

    Post : Tele Counsellor (Male / Female) Qualification : Any Graduate* Plus : Excellent in English Exp : 1 -8 Year (If Six Months exp with all doc also considerable ) any domain exp welcome Company : Education (Edtech) Location : Janakpuri & Noida 126 Voice Process : INBOUND/OUTBOUND CALLS for providing them a course information Pay: ₹20,000.00 -...

  • Call Handler

    2 days ago

    Delhi, Delhi, India GIANI LANDMARK PRIVATE LIMITED Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Key Responsibilities Our primary calls consist of: Primary role of the Customer Service Representative (Inbound Sales) supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. Customer Service: Customer calls consist of general...

  • Bpo Call Centre

    9 hours ago

    Dwarka, Delhi, Delhi, India V6 HR Services Pvt. Ltd. Full time

    Dear All, We are seeking a **highly motivated and skilled International Calling Process Agent** to join our team. As an International **Calling Process Agent**, you will be responsible for **handling inbound calls from the USA market** for cable and internet services. Your primary role will be to **cross-sell and up-sell the products** of **cable and...

  • Calling Inbound Process

    1 week ago

    Kashmiri Gate, Delhi, Delhi, India INNOVEXA SOLUTIONS Full time

    Answering or making inbound calls to clients to learn about and address their needs, complaints, or other issues or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued Engaging in active listening with callers, confirming or clarifying Building lasting relationships...

  • Inbound Call Centre Operator

    1 week ago

    Naraina Ind. Area, Delhi, Delhi, India resource management Full time

    Responsibilities:Responsibilities: - Handle incoming customer inquiries and resolve issues promptly and efficiently - Manage customer complaints and ensure timely resolution Obiectives: - Deliver exceptional customer service and ensure customer satisfaction - Handle a high volume of customer inquiries and resolve issues efficiently - Meet or exceed...

  • CRM & Inbound Call Service

    1 week ago

    New Delhi, India RR Financial Consultant LTD Full time

    We are urgently looking for **Financial Product - CRM & Inbound Call services location based at New Delhi** **Responsibilities**: - Attending inbounds calls - should have knowledge of all financial Product i.e. Fixed Deposit, Mutual funds, Bonds etc - Expanding the customer base by up selling & cross selling of product - Resolving customer complaint...