Customer Care Representative

2 days ago


Salt Lake Kolkata West Bengal, India Upturn United Consultancy Private Limited. Full time

We are hiring for customer care executive for our law firm in Salt Lake Sector V.

**Both male and female can apply.**

**Freshers are also welcome.**

Key Responsibilities:

- Customer Interaction:

- Provide accurate information about products, services, pricing, and policies.
- Assist customers with placing orders, tracking shipments, processing returns, and resolving any issues that arise.
- Problem Resolution:

- Listen attentively to customers’ concerns and complaints, showing empathy and understanding.
- Investigate and troubleshoot problems to identify root causes and find effective solutions.
- Collaborate with other departments, such as technical support or sales, to resolve complex issues in a timely manner.
- Relationship Building:

- Build rapport and maintain positive relationships with customers to enhance loyalty and retention.
- Follow up with customers to ensure their needs have been met and their issues have been resolved satisfactorily.
- Proactively reach out to customers to gather feedback and identify opportunities for improvement.
- Documentation and Reporting:

- Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
- Generate reports on customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
- Analyze data to identify trends and patterns, making recommendations for process improvements or training needs.
- Continuous Learning:

- Stay informed about company products, services, promotions, and policies to provide up-to-date information to customers.
- Participate in training sessions and workshops to enhance knowledge and skills related to customer service best practices.
- Keep abreast of industry trends and emerging technologies that could impact customer service delivery.

For any queries call or text 9230976045

**Job Type**: Permanent

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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