Customer Care Representative

1 day ago


Salt Lake Kolkata West Bengal, India Upturn United Consultancy Private Limited. Full time

We are hiring for customer care executive for our law firm in Salt Lake Sector V.

**Both male and female can apply.**

**Freshers are also welcome.**

Key Responsibilities:

- Customer Interaction:

- Provide accurate information about products, services, pricing, and policies.
- Assist customers with placing orders, tracking shipments, processing returns, and resolving any issues that arise.
- Problem Resolution:

- Listen attentively to customers’ concerns and complaints, showing empathy and understanding.
- Investigate and troubleshoot problems to identify root causes and find effective solutions.
- Collaborate with other departments, such as technical support or sales, to resolve complex issues in a timely manner.
- Relationship Building:

- Build rapport and maintain positive relationships with customers to enhance loyalty and retention.
- Follow up with customers to ensure their needs have been met and their issues have been resolved satisfactorily.
- Proactively reach out to customers to gather feedback and identify opportunities for improvement.
- Documentation and Reporting:

- Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
- Generate reports on customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
- Analyze data to identify trends and patterns, making recommendations for process improvements or training needs.
- Continuous Learning:

- Stay informed about company products, services, promotions, and policies to provide up-to-date information to customers.
- Participate in training sessions and workshops to enhance knowledge and skills related to customer service best practices.
- Keep abreast of industry trends and emerging technologies that could impact customer service delivery.

For any queries call or text 9230976045

**Job Type**: Permanent

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



  • Salt Lake, Kolkata, West Bengal, India 7eventzz.com Full time

    **Key Responsibilities**: - Supervise and lead the customer care team to ensure they meet performance goals and provide excellent customer service. - Monitor and evaluate the performance of customer care representatives, providing regular feedback and coaching. - Handle escalated customer complaints and issues, ensuring timely and effective resolution. -...


  • Kolkata, West Bengal, India subhadrajobs consultancy Full time

    1)WE ARE HIRING POSITION: CUSTOMER CARE REPRESENTATIVE HINDI AND BENGALI SHOULD BE FLUENT Qualification: Graduate Experience: Fresher/Experience Skill: Good Communication Skill both verbal n written in Bengali and Hindi Shift: 9.30am - 6.30pm **Salary**: 15k - 18k CTC location: - Saltlek City Sector 5, Kolkata THANKS &...


  • Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    As a Customer Care Representative, you will be the primary point of contact for our valued customers. You will handle inquiries, resolve issues, and ensure that every interaction leaves a positive impression. This is an entry-level position suitable for fresh graduates who are eager to learn, grow, and make a difference in the lives of our customers. **Job...


  • Salt Lake, Kolkata, West Bengal, India FastInfo Legal Services Pvt Ltd Full time

    Job Description for CUSTOMER CARE EXECUTIVE (OUTBOUND SALES-ENGLISH TELECALLING) **Job Description**: We are looking for an enthusiastic CUSTOMER CARE EXECUTIVE (OUTBOUND SALES-ENGLISH TELECALLER) to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer...


  • Salt Lake, Kolkata, West Bengal, India FastInfo Full time

    We are looking for an enthusiastic CUSTOMER CARE EXECUTIVE (OUTBOUND SALES-ENGLISH TELECALLER) to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent English communicator and have superior people...


  • Salt Lake, Kolkata, West Bengal, India FastInfo Legal Services Pvt Ltd Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk...


  • Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time ₹ 1,000 - ₹ 11,000 per year

    We are seeking enthusiastic and motivated individuals to join our customer care team as Customer Care Representatives. This is an excellent opportunity for fresh graduates or individuals with limited work experience who are looking to start their careers in customer service. The successful candidates will be responsible for providing outstanding support and...


  • Salt Lake, Kolkata, West Bengal, India Career Comfort Full time

    Urgent hiring for an MNC in Kolkata **(Night Shift)** Job position: Customer Care Executive **Excellent communication skills in English** **Job Perks**: - Salary 15K to 19K (inhand, depending upon experience) - Work from office - Fixed weekend (Sat & Sun) off - Cab drop facility provided - No Sales, No Target - Travel Allowance - Subsidised meals - PF &...


  • Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Care Representative. As a vital member of our customer support team, you will be responsible for ensuring an exceptional customer experience and satisfaction. **Key Responsibilities**: - **Customer Interaction**: - Handle customer inquiries, complaints, and requests...


  • Salt Lake, Kolkata, West Bengal, India FastInfo Full time ₹ 15,000 - ₹ 1,80,000 per year

    We are looking for an enthusiastic CUSTOMER CARE EXECUTIVE (OUTBOUND SALES-ENGLISH TELECALLER) to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent English communicator and have superior people...